iPhone will not add Exchange account in Mail Setup

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iPhone will not add Exchange account in Mail Setup

I was on with Apple support for quite awhile last night. The issue is specific to one device iPhone 13 running iOS 16.1.2. My exchange mail account was continually asking for password. I called the host company first and they had me delete account to re-add. When I tried to re-add it would get to the part where their should be a signs into Windows365(pop-up) but would just go back to the previous setup. When we tried setting up the same address on 2 separate iPhone is when through as it's supposed to. The apple support had me completely wipe the phone and we tried it again before restoring the phone from a back-up and it still would not add the exchange account. After much patience on both our parts we finally gave up after a collective 3 hours session with no Fix. Help! I hate the outlook app and want my Apple mail back, it's critical to my business operational procedures.

Thank you,

iPhone 13

Posted on Dec 9, 2022 12:12 PM

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Answer 1

R_Gabriel

Community Specialist

Dec 12, 2022 12:48 PM in response to Csex2

Hey there, and welcome to Apple Support Communities Csex2,

We can certainly understand your concern and are here to help.

We recommend checking out these steps for more information on how to setup an Exchange ActiveSync on your device and see if it matches up with your procedures.

" Set up Exchange ActiveSync on your iPhone or iPad

When you add your Exchange ActiveSync account, you can sync your Mail, Contacts, Calendars, Reminders, and Notes with your iOS device.

Add your Exchange account

Tap Settings > Mail > Add Account > Microsoft Exchange.

If you're adding another account, tap Accounts > Add Account.

2. Enter your email address

Enter your email address, then tap Next. You can also enter an account description.

Add Exchange account in Settings 3. Connect to your Exchange Server

After you enter your email address, choose Sign In or Configure Manually.

Tap Sign In to automatically discover your Exchange account information. If your account uses modern authentication, you'll be guided through a custom authentication workflow.

Tap Configure Manually to set up your account with Basic authentication. Enter your email password, then tap Next. You might also be prompted to enter additional server information, which you can get from your Exchange Server administrator.

Exchange account details screen in settings 4. Sync your content

You can sync Mail, Contacts, Calendars, Reminders, and Notes. When you're finished, tap Save.

Exchange account configuration screen in settings

Edit your Exchange settings

Tap Settings > Mail > Accounts, then select your Exchange account. You can also set up automatic out-of-office replies, and change how often you want Mail to sync. To change advanced settings, tap your account name to change settings like SSL and S/MIME. "

If these steps do not help, then contacting your companies IT department would be the next best step.

For additional information, check out this link: Set up Exchange ActiveSync on your iPhone or iPad - Apple Support

These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.

Kindest regards!

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iPhone will not add Exchange account in Mail Setup

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