Apple TV 4K 2022 – Audio OK. Subtitles OK. NO video.

Question

Level 1

11 points

Apple TV 4K 2022 – Audio OK. Subtitles OK. NO video.

In two apps, Prime Video and Hulu, playback has audio and subtitles but with no video feed. I can hear the program and see the subtitles, but against a black blank screen. Restarting Apple TV fixes the problem, but the problem returns again later.

I want a permanent solution to this problem. Thank you.

Apple TV 4K, tvOS 16

Posted on Nov 6, 2022 1:32 AM

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Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

139,694 points

Nov 9, 2022 1:46 PM in response to Lee Faire

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.