Apple Media Services is not working.

Hey Pleasehelpme221,

We'd be happy to help out, however we'd like to make sure we're understanding your issue. We're not sure what you mean by Apple Media Service, but it does look like you tagged Apple Music in your post, so are you saying that you're unable to access your Apple Music subscription on your iPhone? If so, what specifically is happening when attempting to use Apple Music?

Is your library missing or music not able to play? Any further details you can provide to help us better understand your issue will help us better determine what solution to provide.

If you haven't yet done so, we'd also suggest checking out this link for help with setting up Apple Music: Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC

If you've already joined Apple Music, make sure Sync Library is enabled. These steps will help with doing so:

How to turn on Sync Library on your iPhone or iPad

1. Make sure that your iPhone or iPad is signed in with the same Apple ID that you use with your Apple Music subscription.

2. Go to Settings.

3. Tap Music.

4. Turn on Sync Library.

5. Turn on Sync Library on your other devices.

All this is outlined at the following link: Use Sync Library to access your music library across your devices

We hope this helps out, but if not, we look forward to gathering more details to assist.

Take care!

Thanks for getting back to us again here in Communities.

From here, get in contact with Apple Support directly as this may be an issue with your account. They'll be able to look into this further with you: Contact - Official Apple Support

Cheers!

Hello Pleasehelpme221,

Let's check to ensure there are no restrictions that are preventing you from making purchases.

Use parental controls on your child's iPhone, iPad, and iPod touch

Cheers!