Received faulty iPad
Hi all. I recently bought an iPad Air 5, last month. When I first opened the box and peeled the paper off the screen, I noticed there were fingerprints on the screen. I wasn’t too worried at this point and assumed it would still work as normal. I was wrong. I had many issues with the touch screen, colours being distorted and the swipe up feature not responding properly. I contacted Apple multiple times and the solution was to send it off for evaluation. Now I’m told my options are either repair the faulty device or receive a refurbished replacement. I am extremely disappointed and I’ve been in contact with Apple support for hours. I think it’s extremely unfair since it is not my fault I received a faulty device and surely it should be replaced with a brand new one like I paid for? What are my options?