Received faulty iPad

ada1999 wrote:

I bought it on the Apple store online so I had to contact them that way, the nearest Apple store to me is 4 hours away

All you needed to do was ask them how to return the item and get your money back. It sounds like, instead of doing that, you asked for technical support. I realize this doesn't help much this time around but, should this ever happen again, just call and arrange for the return. You didn't need a reason prior to 14 days. You didn't need permission. You just needed a label.

Now, you've let it go beyond that and your options are what Apple gave you. Consider it a lesson learned.

If purchased directly from Apple, you have 14-days within which you can unconditionally return a device for exchange or refund. After 14-days, for defective devices, Apple reserve the right to offer a reconditioned iPad of the same model and specification. In some regions or countries, you may have additional statutory rights.

ada1999 wrote:

I had been in contact the day after I received the iPad but was not given the option of returning it until I really persisted and they agreed to take it for evaluation, which was around 3 weeks after

Within 14 days, you don't need any permissions. You just take it back and get your money back. Now that you're past 14 days, it will be treated as a repair.

You could still return the product within 14 days. Either by initiating an online return or by visiting a store.

As indicated, if it's been longer than 14 days your options are to repair he device or to receive a replacement from Apple if there is a warranty issue.