They replaced the camera in mine. It took an hour while I waited. I don't know that it mattered, but I had already called tech support and they had ran diagnostics and gave me a reference number. When I got there, they ran the diagnostics again and took more photos (he said required to document the problem). He said after all that, that it qualified for replacement. Again, they only replaced the camera, NOT the phone. They had to remove my screen saver to make the repair, which was disappointing since I I just bought it and it was a pricy one. But, I'm just glad it works now.