Airpods Max connection problems

I’m having a lot of problems with my AirPods Max.


They were working fine at first but after a few months it occasionally happened that they wouldn’t disconnect when I put them in the case. It would be weeks between the occurrences.


Then just as the warranty was expiring it began to happen a lot plus it also wouldn’t connect to my AppleTV. It would also disconnect when I was watching a movie and the head detection sometimes seem to be active even though it was turned off.


Another problem was that if I removed them from my head - even just slightly - the right ear would turn off and I’d have to put the AirPods in the case to get it back on.


I discovered the firmware was out of date and some difficulty updating it but after that was done and an AppleTV update it improved - the only issue was that after taking them out of the case it would usually connect and disconnect a couple of times before the noise cancellation would active and the connection would stay.


There did t seem to be any problems using them with my iPhone.


Then a few hours ago after a movie I put them in the case for a while. When I next went to use them they wouldn’t connect to either my AppleTV or iPhone.


I tried a factory reset but the white blinking light after the amber light didn’t come on. And both AppleTV and iPhone showed the Max as paired even though I had both forget the device.


After several attempts they finally reset and I repaired but now everytime I take them off my head they disconnect/reconnect many times automatically even when in the case.


Can anyone suggest what could be causing the problem and some solutions?


Cheers



Posted on Nov 22, 2022 1:05 PM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airpods Max connection problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.