You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV screensaver not working

Since the latest AppleTV update the screen saver no longer functions properly. Photos do not load and all you see is a little spinning wheel.


The problem continued after I restarted the AppleTV device, and also after I both restarted and re-plugged the device.

Apple TV 4K

Posted on Nov 23, 2022 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2022 10:58 AM

Hello Jobs3333,


Welcome to Apple Support Communities!

We want to help get the screen saver working normally again on your Apple TV.

Use these steps to verify your Apple TV screen saver settings are correct:

  1. "Open Settings  on Apple TV. 
  2. Go to General > Screen Saver, then do any of the following:
  • Choose a different screen saver category: Select Type, then select the screen saver category you want to use.
    • If you choose Apple Photos, choose one of the photo-based screen saver themes.
    • Show or hide different Aerial themes: Select Themes, then choose any of the screen saver scene types to show or hide. For example, you can hide all underwater scenes.
    • Change the Aerial screen saver download frequency: Select Download New Video, then choose an option.
    • Set the screen saver delay time: Select Start After, then choose a number of minutes. This instructs Apple TV to automatically start the screen saver if the device has been idle for the specified duration.
    • Turn screen savers on or off during playback of music and podcasts: Select Show During Music and Podcasts.
    • Preview a screen saver: Select Preview.

Note: To use your own photos as a screen saver, see Create a photo screen saver on Apple TV."

This Apple Support page has the full details: Use Apple TV screen savers - Apple Support

We hope this helps to quickly isolate and resolve the issue to get the screen saver showing as expected again.

Cheers!

1 reply
Question marked as Top-ranking reply

Nov 25, 2022 10:58 AM in response to Jobs3333

Hello Jobs3333,


Welcome to Apple Support Communities!

We want to help get the screen saver working normally again on your Apple TV.

Use these steps to verify your Apple TV screen saver settings are correct:

  1. "Open Settings  on Apple TV. 
  2. Go to General > Screen Saver, then do any of the following:
  • Choose a different screen saver category: Select Type, then select the screen saver category you want to use.
    • If you choose Apple Photos, choose one of the photo-based screen saver themes.
    • Show or hide different Aerial themes: Select Themes, then choose any of the screen saver scene types to show or hide. For example, you can hide all underwater scenes.
    • Change the Aerial screen saver download frequency: Select Download New Video, then choose an option.
    • Set the screen saver delay time: Select Start After, then choose a number of minutes. This instructs Apple TV to automatically start the screen saver if the device has been idle for the specified duration.
    • Turn screen savers on or off during playback of music and podcasts: Select Show During Music and Podcasts.
    • Preview a screen saver: Select Preview.

Note: To use your own photos as a screen saver, see Create a photo screen saver on Apple TV."

This Apple Support page has the full details: Use Apple TV screen savers - Apple Support

We hope this helps to quickly isolate and resolve the issue to get the screen saver showing as expected again.

Cheers!

Apple TV screensaver not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.