I have an old iPhone that I want to give to my granddaughter. The problem is there is still the iCloud address from someone I let borrow it. There’s no way of contacting them so is there anyway of getting their iCloud off the phone so I can reset it ?
iPhone 8 Plus
If you have a copy of the original receipt, you can make a request to Apple to ask them to remove the Activation Lock. See this support document. How to remove Activation Lock - Apple Support
If you have a copy of the original receipt, you can make a request to Apple to ask them to remove the Activation Lock. See this support document. How to remove Activation Lock - Apple Support
The phone was an old contract phone . I don’t have the paperwork just the phone. I can get into it and erase the content but I can’t reset it as it still has an iCloud address on it if the person I lent it too
I understand. It is locked with Activation Lock. The information I provided in the link is the only way you can get it unlocked since the person you loaned the device to has not removed it from their account.
Ahh I see ok. Thank you. My next question is if I fill in an activation unlock will they erase all of my data under my email address as I don’t want that as it’s not my iCloud that needs erasing but the iCloud address on my old phone which isn’t my iCloud. Not sure if that makes sense? Just don’t want to use my details and then end up losing all of my data
Your data should not be on the iPhone. If you are asking about your iCloud, erasing the iPhone at this point will have no affect on your iCloud account and/or data. You say you have already wiped the phone anyway. However, without the receipt, I'm not sure Apple will remove the Activation Lock. That is something you will have to discuss with them. Without the receipt, there is no way to prove to Apple that you are the owner, since it is not your Apple ID you are asking to remove.
Thank you very much . Maybe I could contact my phone provider who I had the contract with who could confirm receipt details?
That is possible, especially if you purchased the phone through them.
Thank you for your time and help.
You're welcome.
Erasing iPhone
