đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

True or fake AirPods

Hi, I had some doubts about some AirPods Pro I received:

while both iOs 16 and my 2021 MacBook Pro recognize them as real, the AirPods serial number I read on my Mac is different from the one printed on them. I can verify the one printed, but not the one I read on my Mac. In added the case serial number I read on Mac is verified... I'm quite confused even 'cause I see a dot I have never seen printed on AirPods...



Posted on Nov 29, 2022 4:38 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2022 7:03 AM

Hi Frank_luciuss, welcome to the Apple community

I hope you are doing well 🤗


Normally, the serial number that is engraved on the AirPods case is supposed to be the same one that appears in the settings of your Mac or iPhone. Mind you, there are three different serial numbers on the AirPods Pro. There is the serial number of the left AirPods, the serial number of the right AirPods, and the serial number of the case. When you have to enter the serial number on the site to check the AirPods, you must enter only the one of the case. The other serial numbers are never asked.


I invite you to read the article below :


See you soon👋

Julio

1 reply
Question marked as Top-ranking reply

Nov 30, 2022 7:03 AM in response to Frank_luciuss

Hi Frank_luciuss, welcome to the Apple community

I hope you are doing well 🤗


Normally, the serial number that is engraved on the AirPods case is supposed to be the same one that appears in the settings of your Mac or iPhone. Mind you, there are three different serial numbers on the AirPods Pro. There is the serial number of the left AirPods, the serial number of the right AirPods, and the serial number of the case. When you have to enter the serial number on the site to check the AirPods, you must enter only the one of the case. The other serial numbers are never asked.


I invite you to read the article below :


See you soon👋

Julio

True or fake AirPods

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.