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missing scheduled send later mails in the sent folder

How can I check that a send later scheduled mail has actually been sent?


I have started using the send later feature on my apple mails. I schedule a mail to be sent on a later date. I can see the mail in the "send later" folder i.e. all looks okay.


I ensure my macbook is up and running and the internet is available at the time the mail should be sent.

(Although I expect anyway that the mail should still be sent as soon as I boot up my macbook or make internet available should that be the case). In this case the internet is available and the macbook is running at the schedule send time.


When I check after the scheduled date and time I can see that the scheduled mail is no longer in the "send later" folder. So it appears as if it has been sent. However I cannot see the mail in the "sent" folder. Why? Is there somewhere else I should be looking? Is the mail really sent?

Please help. Thanks.



I am using a Macbook pro 13" M1 2020 and MacOs Ventura 13.0.1.

MacBook Pro 13″

Posted on Dec 1, 2022 1:28 AM

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Posted on Feb 13, 2023 8:33 AM

I have the same issue, and it was my very first time using Send Later, so it was very confusing if my mail actually got sent. Luckily my recipient took action from the email, otherwise I would have wondered if it ever got sent!


To detail my case, my computer was in sleep mode at the time the email was supposed to send. Hours later, when I woke my computer up, I could see the "Send Later" mailbox still showed "1", but when I clicked on it, the box was actually empty. The Sent box also did not show this email. My computer was awake for over an hour, yet this scheduled email was still invisibly stuck in the Send Later box. I decided to quit Mail and reopen, and then that email was NO WHERE: not in Sent, Send Later, Draft, it was just gone. Luckily a few minutes later my recipient took the action my email was requesting, so I believe it was not actually sent until I quit Mail and reopened to find the email missing.


This is a terrible user experience, especially when I assume a lot of people only schedule emails that are IMPORTANT to receive at a specific time. So not only is the received timing wrong, but I was left thinking I might have to spend a lot of time rewriting a delicately worded email and disturbing the recipient a second time about a delicate subject. You can't mess with people's important business like this!

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Question marked as Best reply

Feb 13, 2023 8:33 AM in response to 28219

I have the same issue, and it was my very first time using Send Later, so it was very confusing if my mail actually got sent. Luckily my recipient took action from the email, otherwise I would have wondered if it ever got sent!


To detail my case, my computer was in sleep mode at the time the email was supposed to send. Hours later, when I woke my computer up, I could see the "Send Later" mailbox still showed "1", but when I clicked on it, the box was actually empty. The Sent box also did not show this email. My computer was awake for over an hour, yet this scheduled email was still invisibly stuck in the Send Later box. I decided to quit Mail and reopen, and then that email was NO WHERE: not in Sent, Send Later, Draft, it was just gone. Luckily a few minutes later my recipient took the action my email was requesting, so I believe it was not actually sent until I quit Mail and reopened to find the email missing.


This is a terrible user experience, especially when I assume a lot of people only schedule emails that are IMPORTANT to receive at a specific time. So not only is the received timing wrong, but I was left thinking I might have to spend a lot of time rewriting a delicately worded email and disturbing the recipient a second time about a delicate subject. You can't mess with people's important business like this!

Dec 1, 2022 2:00 PM in response to PRP_53

I tried scheduling a few test mails to myself today and this time the scheduling worked as it should i.e. first in the 'send' folder; then sent at the correct scheduled time; received correctly; and is now in the 'sent' folder.


However the mail which I scheduled yesterday to be sent early today has never turned up in the sent folder. I contacted the recipient and discovered that fortunately the mail has been received.


The bottom line for me however is that I cannot trust scheduling mails. So I am going back to sending mails immediately until I feel sure that the scheduling functionality is mature and reliable.


Thank-you P.Philips and mulberry58 for your feedback.

Dec 5, 2022 1:59 AM in response to SNCasey1988

Since the day where I logged the problem which I had experienced more than once, I have been testing scheduling mails days ahead to myself.


My test scheduled mails have been functioning correctly. 

(i.e. in the send folder prior to scheduled day/time, sent when the scheduled day/time arrives, received ok, found in the sent folder ok).


I'm still not confident enough to use this scheduling functionality on real mails as there definitely was and apparently still is one or more bugs in the scheduling s/w. 


However perhaps some confidence can be regained by always adding a bcc (blind copy) to oneself (say on hotmail or gmail) in order to check that the mail is likely also to have been received by the primary recipient.

Dec 1, 2022 3:49 AM in response to 28219

Have seen and experienced to same as yourself - sadly.


Do not have a tip or solution other than to >>


1 - Get Support Choose a product and we’ll find you the best solution.Start now and open an Apple Support Ticket as they are Apple Employees to deal will these types of issues . They may even kick this up the " Food Chain " to the Apple Software Engineers to investigate further


The more reports submitted to Apple the more work that may do on this issue


2 - Product Feedback - Apple and make it known to Apple regarding this ongoing issue 

Dec 5, 2022 1:06 AM in response to 28219

Same happening here, and now in the Send Later folder I can see the email I wrote in the preview but when I click "Send again" to open and resend it's totally blank so I can't even copy and paste.


I'm going to email the client and see if she received it.


Hopefully Apple look at this quickly!


My laptop wasn't on at the correct sending time, it may have been I'm not sure what time I booted today, but either way, like you said, it should just send as soon as it is on if it's overdue surely...

Dec 9, 2022 2:04 AM in response to PRP_53

FYI

Today I have seen the problem again. 


Since the 1st of December where I saw for the first time that a scheduled mail had not appeared in the sent folder but was confirmed received by the recipient, I have each day monitored scheduled mails to myself at hotmail with bcc at gmail. 


Until today all have worked as designed. Today it failed again.


The today's mail was scheduled on the 3rd Dec to be sent today 9th Dec at 09:00. At 09:00 the mails were received as expected at the primary recipient in hotmail and the bcc recipient in gmail. The mail was still in the send folder approximately 30 minutes later. It then disappeared from the "send" folder but has not appeared in the "sent" folder.   


So my experience (granted, based on under 20 scheduled mails) is that the scheduled mails are sent, but in approximately 10% of the instances do not appear in the "sent" folder. This undermines confidence in this functionality. 


I have submitted Product feedback to Apple as suggested. Thanks for the suggestion. 


Hopefully Apple will get this issue fixed.

Dec 22, 2022 3:27 AM in response to 28219

Same here, but not from the beginning. The very first times it worked. I had the bug only today.

I tried to update to Ventura 13.1, but it didn't fix the bug.

Tested right now after the update. Still, the sent messages aren't stored in "sent mail" folder or in any other folder after they have been automatically sent with the "send later" feature.

I just sent a Product Feedback.

I hope Apple is going to fix it soon.


I am using a Macbook pro 16" Intel and MacOs Ventura 13.1.

Dec 22, 2022 8:33 AM in response to k3y9b8

Update.


I made some more tests, and this is what I got.


With Gmail email accounts everything went fine. After the scheduled messages have been sent, they are properly stored into the Sent Box.


With email accounts hosted by Siteground the issue still exists.


Anybody knows if there are any setting that I can change on SG's email accounts to let the Send Later workflow run correctly? Or I can just wait for Apple to fix it?


Thank you

Jan 11, 2023 12:45 AM in response to 28219

I am having the same problem.

The scheduled messages are being saved in:

• INBOX > Sent messages

instead of

• Sent


If you have a web access to your email, you'll see that your email is sent but saved in the wrong directory (folder).


@apple... you need to save the email to the selected folder in the account parameters.


Thank you.

Feb 2, 2023 6:16 AM in response to 28219

I am using same computer and same problem, except I don't even see a "send later" folder. I have to do a search in mail to even find my "send later' email. I did google to see if my email host - which is through Godaddy where I have my website and email - is compatible - they use outlook for webmail. Seems that might be the issue for me. Found this but haven't tried it yet:

Add your Workspace Email account to the Mail app. Then you can send and receive business emails from your Mac.

Then I found this: https://www.godaddy.com/help/add-my-workspace-email-to-mail-mac-4874

Different hosts may have different issues I guess.

Worth looking into if you haven't solved the problem yet. I am hoping it works.


missing scheduled send later mails in the sent folder

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