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ferraez Author

Level 1

19 points

Amazon Prime not working on Apple TV

I have an Apple TV model A2169 (64GB) and I have watched Amazon Prime for ever through the Amazon prime app. Now for the last 30 days I keep getting an error : Something went wrong, Please try again later. For more help, go to amazon.com/videohelp.

The apps starts to play the video, then it pops up the error message. BUT the program is still playing in the background with sound but i can not get a picture.

I have tried every Apple support suggestion. close the app and restart, close the app and power cycle the apple tv, delete the app and reinstall, set the tv back to factory settings.

None of these are fixing the problem. What do I do?

Apple TV HD, tvOS 14

Posted on Dec 3, 2022 9:43 AM

Top-ranking reply

jame786

Level 1

12 points

Posted on Mar 25, 2024 11:29 AM

Amazon prime is not working in my Apple TV 4k 64gb. It's showing that my internet connections are running with VPN. But actually it's not. I have read and applied different instructions and none of them worked. Does anyone know the remedy?

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28 replies

Apr 4, 2023 5:20 PM in response to ferraez

These video settings are a good standard to use regardless of app you're using. Just make sure you also enable all settings under Match Content under Video and Audio settings. You will still get 4K Dolby Vision/HDR even with these settings as long as Match Content is enabled. This should even make lower quality videos look better. YouTube TV looked terrible until I changed Video to these settings. Lots of YouTube videos and Reddit posts explains the reason behind these recommended video settings.

Unfortunately for me, Amazon Prime Video still takes too long to load and is glitchy after following all of the troubleshooting in this forum and other forums. Did troubleshooting on first gen Apple TV 4K and the latest and greatest 4K Apple TV, two different televisions. Worked great at one point, but don't remember when the issue started for me. Late 2022 sometime?