Level 1

25 points

Amazon Prime not working on Apple TV

I have an Apple TV model A2169 (64GB) and I have watched Amazon Prime for ever through the Amazon prime app. Now for the last 30 days I keep getting an error : Something went wrong, Please try again later. For more help, go to amazon.com/videohelp.

The apps starts to play the video, then it pops up the error message. BUT the program is still playing in the background with sound but i can not get a picture.

I have tried every Apple support suggestion. close the app and restart, close the app and power cycle the apple tv, delete the app and reinstall, set the tv back to factory settings.

None of these are fixing the problem. What do I do?

Apple TV HD, tvOS 14

Posted on Dec 3, 2022 9:43 AM

Top-ranking reply

ferraez Author

Level 1

25 points

Posted on Feb 26, 2023 5:15 AM

Caleab's response did work for me. I feel the 4K Dolby Vision has a better picture but at least Amazon Prime works now.. Reposted here

Please try the following.

On the Apple TV home screen, go to Settings.

Scroll down and enter "Video and Audio" .

Set "Format" to "4K SDR" .

Close Prime Video by pressing "Home" on the remote twice quickly, then scrolling the Prime Video app up (or just restart the device).

Restart Prime Video from the Apple TV home screen.

This should fix playback for all affected titles.

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28 replies

jame786

Level 1

13 points

Mar 25, 2024 11:29 AM in response to ferraez

Amazon prime is not working in my Apple TV 4k 64gb. It's showing that my internet connections are running with VPN. But actually it's not. I have read and applied different instructions and none of them worked. Does anyone know the remedy?

ferraez Author

Level 1

25 points

Dec 5, 2022 11:09 AM in response to Urquhart1244

I am on tvOS 16.1 and still having the problem

Dec 10, 2022 10:27 AM in response to ferraez

I am having the same exact problem. VERY frustrating... :/

dph525

Level 1

8 points

Dec 26, 2022 3:23 PM in response to ferraez

Same issue and same IOS here. Making me hate Amazon more every day.

Dec 26, 2022 6:37 PM in response to ferraez

Amazon prime is not my problem but PBS. Recently d click on icon and seems to be working then back to the pbs logo.

edharley

Level 1

8 points

Jan 29, 2023 10:43 AM in response to ferraez

Still having the same issue. Just updated to tvos 16.3 as well. No luck!

edharley

Level 1

8 points

Jan 29, 2023 2:09 PM in response to andrewengineer

unfortunately I have tried all these things as well and still no go. Every other streaming app works fine, just not prime.

Tccjur77

Level 1

8 points

Apr 24, 2023 9:19 PM in response to ferraez

It worked.

BWootla

Level 1

4 points

May 14, 2023 3:05 PM in response to j-e-l-

This is what fixed my problem finally after having tried all the available workarounds. Thank you.

chloye

Level 1

8 points

Jul 6, 2023 5:09 PM in response to ferraez

I can't get movies on Amazon Prime through Apple TV.

wiretrip

Level 1

40 points

Oct 17, 2023 4:27 PM in response to ferraez

I guess Amazon Prime Video does not support Dolby Vision with Apple TV. Very disappointing…

Dec 2, 2023 4:22 PM in response to edharley

Same here! Darn it

DARDIE12

Level 1

8 points

Jul 15, 2024 2:16 PM in response to ferraez

My Amazon Prime is not working on my apple tv on my iPhone

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Amazon Prime not working on Apple TV