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The content of my email is not appearing, only the heading of the email. How can I correct this?


iMac 21.5″, macOS 10.15

Posted on Dec 4, 2022 5:03 PM

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1 reply

Dec 6, 2022 3:17 PM in response to navy58co5

Hello navy58co5,


Welcome to Apple Support Communities. 


We understand that the content of your emails isn’t appearing. We are happy to help.


Do you use VPN or any other security software that may be causing this to occur? Have you made any changes to your Mac recently? Which email provider are you using i.e. Outlook, Gmail, Hotmail, etc.? Have you made any changes to your email recently? These answers will help us to isolate the cause.


We recommend trying the steps listed here although the title isn’t for your specific concern: If you can’t receive emails in Mail on Mac - Apple Support

If you can’t receive emails in Mail on Mac

In the Mail app  on your Mac, if you’re certain you’re not receiving messages, even after clicking the Get Mail button  in the Mail toolbar, try these suggestions.

  • Check whether Mail is retrieving a large message or a message with large attachments. See View Mail activity.
  • Check if you’re using filters in the message list that are preventing expected messages from being shown.
  • Try sorting messages in the message list by Date or another attribute, or searching for messages, to verify if you received them.
  • Check whether your account is offline or disabled (inactive).
  • If you’re missing emails from a specific person or group, check whether you blocked messages from them.
  • Try quitting Mail, then opening it again.
  • Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming mail server, or with firewall software blocking network traffic.
  • Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
  • If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account preferences.


Here’s some additional information on troubleshooting Mail on Mac: Troubleshoot email problems in Mail on Mac - Apple Support


These steps may resolve this.


Let us know if you have further questions.


Take care.

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