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tilly44 Author

Level 1

4 points

Second hand iPhone

I got given an iPhone second hand that I factory reset and it needs activation lock iCloud log in which the previous owner doesn’t know as they have a new account but the phone won’t let me in without logging in this way

iPhone 8

Posted on Dec 9, 2022 2:38 PM

Top-ranking reply

edclange

Level 5

4,638 points

Posted on Dec 9, 2022 3:07 PM

The previous owner needs to remember their Apple ID and password to unlock it. There is no other way.

See What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

There are links on that page for help remembering the Apple ID and password.

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Second hand iPhone

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