Greetings janene0730,
If we’ve understood correctly, when going to Settings > Wi-Fi or Settings > Bluetooth, those options are grayed out and cannot be toggled on.
For both issues, here’s what we’d like to have you do -
- Make sure your device is running the latest version of iOS. For an iPhone 8 or later that is going to be iOS 16.1.2 and you can check that in Settings > General > About. Should an update be needed, the following articles go over how to update your iPhone from either a Mac or PC, since we know Wi-FI is not currently an option.
Update your iPhone, iPad, or iPod touch with iTunes
Update your iPhone, iPad, or iPod touch with the Finder
1. Go to Settings > General > Transfer or Reset iPhone > Reset.
2. Choose an option:
Reset Network Settings: All network settings are removed. In addition, the device name assigned in Settings > General > About is reset to “iPhone,” and manually trusted certificates (such as for websites) are changed to untrusted.
Cellular data roaming may also be turned off. (See View or change cellular data settings on iPhone.)
When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
To remove VPN settings installed by a configuration profile, go to Settings > General > VPN & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone.
To remove network settings installed by MDM, go to Settings > General > VPN & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
If after that, the issue persists, seeking hardware service for your device is the next step. You can use this link to get started and location options - iPhone Repair & Service
Thanks.