Airpods Pro 2nd gen case battery drain

I found a solution that fixed this issue for me. I was having a similar issue with the case for my AirPods Pro 2, but it didn’t start until I had the AirPods for about 2 months. I started getting the drain like everyone on this thread is describing. I tried various fixes but the only thing that worked for me was that I ran the case and AirPods totally dead and I left them that way for about 24 hours before charging. I then gave them a full charge and I no longer have the drain issue. This gave the AirPods and case the true reset they needed since there isn’t any other way to do it otherwise. Give this a try and see if it works for you.

I am facing the battery drain issue for my 2nd gen Airpods Pro. Enen If i keep my Aitpods Pro Gen 2 Fully charged 100% and keep it in the drawer for 12 hours without using it. The battery drains from the charging case from 100% to 80 to 65 % without even using it. How does this happen? Really bad and Apple seriously need to look in to this.

Agreed, I’ve returned 3 sets already and now on my 4th set. Used for one hour and the case is at 77%. Clearly there are inherent faults with the product or the production process and these are been sold. A fix or a product recall is needed as these are not isolated problems.

I have the same problem with an Airpod 2nd Generation (not Pro). I did similar tests as you did. I didn't have this problem with my previous Airpod 1st gen. The specification page doesn't indicate for how long the battery will keep the battery level while not using it. It seems to be a common problem, for example, AirPods Battery Drain? How to Fix. Today I visited the Apple store. They did several tests and it seems my Airpods don't have any issues. They updated the firmware and I turned off the find device option. I will test it again, to see how it works. The technical at the Apple store and even over the phone could not explain this behavior. I don't use it often, maybe once per week, so I found this issue. After charging the case and the AirPods both at 100%, when I try to use it again after several days, the case is at 5%, and sometimes the airpods are not even at 100%. They only refers to the following information Apple provides:

AirPods

• Up to 5 hours of listening time with a single charge

AirPods with Lightning Charging Case

• More than 24 hours of listening time

so you can deduce the case can charge the Airpods 24/5=4.8 times, but it doesn't indicate it needs to happens with no waiting time between one charge and another, so after 3-5 days the battery is drained, without even using the airpords.

From the user's perspective, this is not what we expect, it is like having a car in your garage for a week and then the battery is drained without using the car. This is not acceptable.

This seems to be a problem with Find My draining the batteries on the Airpod Pro Gen 2 case. I disabled Find My under the AirPod Pro 2 Bluetooth settings. Now, the batteries on the case don't seem to be draining fast.

Although this is a work around, I don't believe that this is an acceptable workaround since Find My for the AirPod Pro 2nd Gen is one of it's key impacting features.

ipekss Said:

“Thank you so much for your quick reply with the clear tip. It seems that I have a lot of files on iCloud, in Pages, Photos, Files . . . It may need two hard drives I guess. I will check all files and delete those duplicated or no longer useful to reduce space first. Then I’ll try your steps. Best.“

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You are welcome.

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

So I finally did the following which seems to have stopped the battery drain and resolved the play sound case issue.

1) Forget AirPod pro 2 from iPhone Bluetooth

2) Reset AirPod Pro 2 by pressing button on case until the case light turns orange then white

3) reset network settings on iPhone

4) repair the AirPod Pro 2 to the iPhone.

Now the battery drain has stopped, find my works, and play sound on case works.

It’s definitely a software bug. But hopefully this will work for you.

I also noticed that, seems there is a bug draining the case. I think I found a temporary fix while Apple fixes the problem for good. The problem is the find me app, on your airpods in the find me app, turn off "Notify Me When Left Behind" that seemed to fix the battery drain meanwhile apple fixes the issue. I hate to have a fix by eliminating or turning off a function. But for now I rather not lose 15% battery on tue case everyday without even using the airpods

I have also very big problem with my AirPods Pro 2 because I had it approximately 2 weeks and battery is terrible….Apple promise up to 30 hours of listening music but my AirPods play music maximum for 17 hours … so I think it’s terrible..and battery percentage I can’t comment because it’s also one big fail. When I open case on my AirPods they show percentage but on my iPhone I also have a widget with that AirPods and they also shows AirPods percentage but for every time it’s different!!! For example when I open my case on AirPods I have 86% of battery but in settings it’s just different. And for 270€ AirPods it’s just big fail and I don’t know what with them now. I want new one because this experience it’s until now terrible…

"Find my" is on, but I turn off "Left Behind", I read in other thread that this is the problem, the case only drop 1-2% daily, my problem is when the case charge the airpods pro, it drops fast and battery does't last 30 hours.

ipekss Said:

"Airpods Pro 2nd gen case battery drain: Hello everyone, I have recently got AirPods pro 2nd generation and I believe I am experiencing case battery drain issues to some extent.[...]Interestingly, it seems like the case is not losing much battery when it is in idle mode, so not being used. Is this normal behavior or do you think there is smt wrong with my AirPods?"

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No. This is not normal behavior.

Troubleshooting AirPods Battery Draining:

A. A Few Links to Visit:

• Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

• If your AirPods Con’t Charge - Apple Support

• How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

nicss8 Said:

"[...]in my mind, I am also thinking that it could be the hardware faulty that’s why I consider to buy a new pair. Strangely, the rest of apple audio devices has new software but not with airpods pro 2nd gen. I think it was not fair to us who are facing this issue."

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To the OP and ALL Participants...

Leave Apple feedback, as I mentioned in my previous reply. They will not know of this, if you do not report it. Period.

ipekss Said:

"[...]I think everyone having battery issues should contact the apple service through the app so apple can finally take our problems seriously!"

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To the OP and all participants...

Leave Apple Feedback:

Do your Part: This seems to be a commonly reported bug in these forums. Question is: "How many people have let Apple know about this bug?"  Apple wont get back to you directly, but the more feedback they receive on this, the more they will know what bugs are occurring, and what needs to be fixed.

Giving Feedback:

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment on: When you came across this bug, and how you have troubleshot it thus far
4. Proceed From there as necessary