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iPhone Screen time keeps auto resetting

I use screen time to set limits on the usage of games and social apps for the kids, but the feature routinely gets reset or disabled.


Suspecting the kids hacked it, I have changed the password repeatedly. The new password they have never seen, they have never been near me, and I have not written it down.


screen time keeps resetting.


I am guessing some iCloud sync fail safe mode is clearing the settings


[Re-Titled by Moderator]

Posted on Dec 14, 2022 4:52 AM

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Question marked as Top-ranking reply

Posted on Jan 21, 2024 11:09 AM

THIS IS STILL HAPPENING! I've been checking every forum and post for a year now, it is completely ridiculous. I have called in in the past, and it's been a complete waste of time. Every tip or trick to fix it works very temporarily or not at all. DO BETTER, APPLE. I have been an Apple customer for almost 20 years, and I am seriously considering switching to a company that has parental controls that actually work. These pages and pages of unanswered posts show that you really do not care about the things that are important to your customers.

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92 replies

Dec 15, 2022 6:44 PM in response to migueldeicaza

Hello migueldeicaza,


This page can help out with providing a good deal of information and steps pertaining to the Screen Time feature: Use Screen Time on your iPhone, iPad, or iPod touch


This page will help out with providing info and steps with regards to using parental controls: Use parental controls on your child's iPhone, iPad, and iPod touch


You can allow changes to other settings and features, the same way you can allow changes to privacy settings.
1. Go to Settings and tap Screen Time.
2. Tap Content & Privacy Restrictions. If asked, enter your passcode.
3. Under Allow Changes, select the features or settings that you want to allow changes to and choose Allow or Don't Allow. 

Here are some features and settings that you can allow changes for:
•Passcode Changes: Prevent changes to your passcode
•Account Changes: Prevent account changes in Accounts & Passwords
•Cellular Data Changes: Prevent changes to cellular data settings
•Reduce Loud Sounds: Prevent changes to volume settings for safe listening 
•Driving Focus: Prevent changes to the Driving Focus
•TV Provider: Prevent changes to TV provider settings
•Background App Activities: Prevent changes to whether or not apps run in the background


•If you're the parent or guardian of your device and want to prevent another family member from changing your settings, tap Use Screen Time Passcode to create a passcode, then re-enter the passcode to confirm. After you confirm your passcode you'll be asked to enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 

•If you're setting up Screen Time on your child's device, follow the prompts until you get to Screen Time Passcode and enter a passcode. Re-enter the passcode to confirm. After you confirm your passcode you'll be asked to enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 


If you continue to experience issues you may also wish to reach out to Apple Support for a further investigation: Get Support


Cheers.

Mar 13, 2023 4:42 AM in response to Sls096

I also have the same problem. I have two children, one 11 years old and one 13 years old.

The problem it happened for the first time when the second child joined the Family group. For each request initiated by the 11-year-old, the 13-year-old's Always Allowed list of application is resets.


I haven't found a solution yet.

If someone has solved this problem, please inform me about the solution.


Thanks

Mar 17, 2023 3:57 AM in response to migueldeicaza

Hi all,


I've got told to try this from apple support as it seems it fixed to few people according to their support log.


  1. Change Apple ID name
  2. Change device name
  3. Wait 24hours or so


I have a family group: me, wife, 3 kids.


I changed mine and 3 kids Apple ID name at 'Setting-> Your Name at top -> Name, Phonenumber, Mail ->Name' (just the first name ,did on each device)


and


changed 3 kids device name in General -> About -> Name (just iPhone, all having iPad aswell but it's unchanged)

Change the name of your iPhone - Apple Support


I didn't change anything on my wife's iPhone.


for now, it didn't reset the setting for over 24hours now...hope it will last forever.

Names are still not updated in "Family Sharing" menu but it updated inside the ScreenTime after 12 hours or so.


Feb 3, 2024 9:56 AM in response to Tgarrett07

This has nothing to do with limits. The software has a glitch. The schedules you set for downtime (like it shutting off their access for bedtime), and the content restrictions just reset. It’s pointless. I set it where they can’t delete apps or change their passcode and that resets too. It’s a huge issue and Apple doesn’t acknowledge it. Thousands are complaining.

Feb 5, 2023 9:32 AM in response to McCfaePdx

I have three kids aged 13,11, and 9 - all of them know how to hack screen time - in fact ALL the kids in NYC know how - so I suspect your kids have the same hack. It's a flaw in iOS. I dont know why apple hasn't fixed it. Ive been shown how to do it by my 9 yr old and can do it but difficult to explain and even though I know how they are doing it I cant stop them from doing it so IM buying now 3rd party apps. They go to an app that is grouped together in a bubble or group of apps. They ask for 1 more minute then go to another app in the same bubble or group and do the same... and it releases the entire phone from screen time.. apple surely know about this and its so frustrating they dont fix it .. your kids know about it too.. and simply aren't telling you


Mar 15, 2023 6:11 PM in response to trackpoint

@trackpoint

So this is what I see if I choose to switch to another Apple ID. I just chose not to do this being that I still have a child under 13 and all the extra little steps involved. Not to mention, I would literally be be starting over with everything (purchases, subscriptions).



I have noticed the delayed response more with the content & privacy restrictions settings. After I have reset all the downtime settings for all the kids, the restriction settings magically reappear back to what I originally set up for each kid.


I watched the YouTube video and I do get the same exact issue. I believe it has something to do with the connection between iCloud server and IOS as well.


Do you mainly stay on Wi-Fi or use data? Or switch on and off? Might be an odd question, but I’m just thinking of everything.






iPhone Screen time keeps auto resetting

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