iPhone Screen time keeps auto resetting

I use screen time to set limits on the usage of games and social apps for the kids, but the feature routinely gets reset or disabled.


Suspecting the kids hacked it, I have changed the password repeatedly. The new password they have never seen, they have never been near me, and I have not written it down.


screen time keeps resetting.


I am guessing some iCloud sync fail safe mode is clearing the settings


[Re-Titled by Moderator]

Posted on Dec 14, 2022 4:52 AM

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Posted on Mar 22, 2023 6:36 AM

@trackpoint

So I did what you recommended back on your post on the 17th.


Except, I did this for only one of my kids phones (iPhone 14…latest software)


First - On my phone (iPhone 14 Pro Max), I went to general - clicked (about) and changed my phones name at top.


Second - I went to settings. Clicked name at top. Clicked (name, phone numbers, email) - clicked my name at top and changed.


Third - went on only one of my kids phones (iPhone 14…updated software because it was not updated 🤦🏻‍♀️). Changed his device name in settings - general - about - name.


I did all of this on March 17th when you posted about what was recommend by an Apple support rep.


The only other thing I did was what @akrussell mentioned about signing out of iTunes and back in, which I did only on my device. I did this as well on the 17th after seeing akrussells post.


So far since then, everything has been working! Now the only thing I do still notice is the delay when showing the set limits for screen time. After a few seconds (always feels longer, but definitely less than a minute) the set limits I set show up.


After the limits I have set eventually shows up, the content & privacy restrictions show back up to what I have set.


Now I mentioned I only did this for one of my kids. I am happy to report this has been working for all of my four kids devices 😊 Even though I only did this on one kids device. So strange!


Now I need to go find some wood to knock on and hope I didn’t jinx myself 😄


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92 replies

Jun 26, 2024 5:56 AM in response to dmacsee

This has been an issue for more than a year now. I have already tried spending hours with apple support. And so far the only solution they could come up was to restore all devices to factory settings. Really? Factory reset is the solution to all issues?And what happens with the user data? I have been apple user since I don’t even know when. And they want me to reset my device and loose all my data to fix screen time issue which used to work perfectly before.


and on top even when screen time is in place, it doesn’t block apps such as TikTok, Snapchat even after allocated time. And then safari stops working even when it is allowed and within usage limit.


can we please have a permanent working solution to keep our kids safe.

Mar 13, 2023 4:42 AM in response to Sls096

I also have the same problem. I have two children, one 11 years old and one 13 years old.

The problem it happened for the first time when the second child joined the Family group. For each request initiated by the 11-year-old, the 13-year-old's Always Allowed list of application is resets.


I haven't found a solution yet.

If someone has solved this problem, please inform me about the solution.


Thanks

Apr 12, 2023 8:08 PM in response to migueldeicaza

I set screen time restrictions during school for my kids and initially I can tell it is working because the first day I get a complaint or two. Then I forget about it for a couple of days and have had no complaints during school so I check the settings and the screen time restrictions I created are gone and it is as if I never set anything.

This has happened for months and I’m ready to give up on setting screen time restrictions. They don’t stay like I set them and it does take a few minutes to create it all over again.

Dec 9, 2023 6:18 PM in response to migueldeicaza

I deleted my kids from the family and added them again to try to address this issue. I had already done the renaming that was recommend. It worked for a few days and is back to resetting every day. This is ridiculous. It’s also resetting the content restrictions we have set up for the kids. This is a long term, ongoing issue and needs to be addressed!!! Ridiculous.

Dec 22, 2023 1:58 PM in response to migueldeicaza

This has been going on for almost a year in different variations. It is incredible that Apple hasn't fixed this, nor committed to a date. I am starting to wonder that this lack of dilligence is actually a way to send a message: don't bother with screen time, it wont be a safe and reliable function ever.


Apple after all lives from selling more hardware. Specifially, new iPhones with newer cameras. Screen time is not great for business in that respect: if people somehow started to user their phones less, there would be less of an incentive to buy a new phone. Screen time is one tool to start using your (or your kids phones) less. Why prioritize something which is bad for business?

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iPhone Screen time keeps auto resetting

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