Ask to buy notifications not appearing

I have set up family sharing on 2 9th Gen iPads running iOS16 however I (as the organiser) am not receiving the Ask to Buy notifications on my iPhone 12 Pro (also running iOS16). The Ask To Buy prompt appears on the iPads and when clicked it disappears and the app status returns to "Get".


I've been through the troubleshooting guide here but still no joy so any other thoughts would be much appreciated.

iPhone 12 Pro, iOS 16

Posted on Dec 15, 2022 12:47 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2023 7:43 PM

I've been troubleshooting this for months with many wasted, unsatisfying hours. Finally jumped on the Apple Support chat and they were very helpful. Just like wiggy001 who replied back in December - they advised that I change the name of my phone (Settings>General>About>Name) as well as changed the name of my kids' phones and now everything is syncing up again. It may not be enough to change the name just on one device - do it for all of them who have Family Sharing set up. It worked right away but they said it could take up to 24 hours to reset. I recall that I did change my phone's name a few months back, and if I put 2 and 2 together...it's when the Ask to Buy request suddenly stopped working. Hope this helps!


19 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ask to buy notifications not appearing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.