Why does the spectrum app and apple tv freeze snd audio goes out if sync

I watch tv through the Spectrum app on my iPad and a few weeks ago I started to notice that whatever program I was watching I would catch a repeat of a few words and then the audio would be severely out of sync. The only way to fix it was to just hop onto another channel and then go right back to what I was watching. However, it does this multiple times during every program. I have tried uninstalling the app and reinstalling and nothing fixes it. I have so many issues with Spectrum already and this is just ridiculous.

Yes had NBC network on for 4 hours during the Golden Globes - with all national commercials - and it did not happen. For me it only happens on my cable news stations (MSNBC, CNN, etc) and yes when local commercials come on it freezes - with audio from the next commercial continuing. In addition, during the news program I'm watching - I hear a same sentence twice and then the out of sync begins. I'm in Los Angeles BTW.

I can confirm that the spectrum tv app on Apple TV 4K is still blurry and out of sync using an 8K/10K hdmi cable on LG Oled TV. I also have 1Gbps internet Wi-Fi.. It plays crystal clear on my iPad/iPhone but on the Apple TV 4K app it is going to be a 100% blurry picture at some point.

I tried this and it is working so far. That said, I also switched out my cable for an 8K cable.

Mine is doing the same thing started a couple weeks ago but has gotten progressively worse. I have updated, uninstalled, reinstalled and called support at Apple, Spectrum and finally Visio (my tv brand). Nothing has fixed it. Not one thing has improved- it’s actually gotten much worse. Ugh. If anyone has found a fix for this please post it!!

I am having a similar issue with the audio going out of sync when watching live TV using the spectrum TV app on our AppleTV 4k. Of note:

⚫️ We have the same problem on two TVs (both with the same model of Apple TV)

⚫️ changing channels generally fixes the issue but over time it keeps happening… the longer i watch the more out of sync the audio gets

⚫️ this started about a month ago 11/2022 ish

⚫️ no combination of audio or video settings makes a difference. i’ve basically tried every permutation at this point

I suspect the issue is in Spectrum’s side but looking for advise anywhere i can find it

Thank you for posting this info. I was going bonkers trying to resolve it on my own. Was going to call Spectrum tomorrow but I will wait to see if they resolve it (hopefully quickly). For now, will try to avoid using the Spectrum App.

I contacted spectrum as the ticket they said was submitted was overdue for an update. I was told the ticket was closed. Interesting event. The problem persists. I have reviewed streaming services with live TV. The price of removing the bundled price from the spectrum, just keeping the internet then adding my choice of YouTube TV and HBO plus is the same price as what I have now. I have a two-week free trial.

The live TV menu is far more modern, much nicer to use, and far more user-friendly AND check this out---provides a thumbnail view of the video with each channel listing for the live TV menu Wow, NICE! Very nice. I like it.

If this works without the sync issue and I am sure it will, I am canceling Spectrum TV. Not happy they closed a ticket without addressing the issue., from what I experienced. I was dismissed is how I perceive this. They provided me with a clear message and no solution to their problem. The chance they get my business back is zero. Problem solved. :)

I contacted spectrum as the ticket they said was submitted was overdue for an update. I was told the ticket was closed. Interesting event. The problem persists. I have reviewed streaming services with live TV. The price of removing the bundled price from the spectrum, just keeping the internet then adding my choice of YouTube TV and HBO plus is the same price as what I have now. I have a two-week free trial.

The live TV menu is far more modern, much nicer to use, and far more user-friendly AND check this out---provides a thumbnail view of the video with each channel listing for the live TV menu Wow, NICE! Very nice. I like it.

I expect I will cancel Spectrum TV within the next day or two. Not happy they closed a ticket without addressing the issue., from what I experienced. I was dismissed is how I perceive this. They provided me with a clear message and no solution to their problem, appears to be no attempt to resolve it, in my opinion. Times up I need to move on, Problem solved :)

So basically we have to pay more in order to get our devices to work as advertised? That still doesn’t make sense.

Can you elaborate on what exactly you did? Like what bandwidth you started with, and what you are using now that you say works effectively?

Also, did anyone at Spectrum recommend that you do this to fix the problem? Or did you think of this on your own?

Thank you!!

I have the same situation, 100%

The video and audio gets out of synch during commercial breaks. This should not be hard for Spectrum to fix.

Would the 8k cable fix the audio problem on my 4k tv?

I’m sorry I spoke too soon

fixed it for a while and then it ‘lagged’ back.