Just got iPhone 14 — can’t text android phones in group texts

So after a while, this fix worked for me. Might give it a try.

Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.

This is after you verify that MMS Messaging and Group Messaging are toggled on in your iphone Messages settings.

This seems to reprovision sms/mms without having to call in.

I was having the same frustrating problem, but my carrier is Verizon so I’m not sure if this will help you.

Here's what I found by googling the problem.  Talk about convoluted and obscure!  Good Luck!

"https://discussions.apple.com/thread/254533009

Group Text IPhone 14 Pro to Android Users

I have a new 14 pro and am no longer able to send photos via text or group text to a mixed use group of Android and IPhone users. HELP?

Posted on Jan 6, 2023 12:57 PM

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User profile for user: Lawrence Finch

Lawrence Finch

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When you activate an iPhone 14 on Verizon their automated system does not set up MMS correctly. To fix it you need to call Verizon tech support (611 on your phone), tell the nice representative who answers that you need to speak to a senior tech to fix a problem with the provisioning of MMS on your account. This is a universal problem with the iPhone 14 provisioning by Verizon, so the tech should know how to fix it. And hopefully the 1st tier reps will eventually learn also.

Alternative Solution:

Laner84 has posted a do-it-yourself solution that works for most people →Just got iPhone 14 — can’t text android phones in group texts

https://discussions.apple.com/thread/254473731?answerId=258423448022#258423448022

Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.

This is after you verify that MMS Messaging and Group Messaging are toggled on in your iphone Messages settings.

This seems to reprovision sms/mms without having to call in"

Verizon did not set up your account correctly for your iPhone 14. You need to call Verizon technical support, ask for a senior advisor, and explain the problem. They need to correct the misconfiguration of MMS on your line.

I had to call Verizon, they fixed it on their end. Thanks!

Hi Lawrence Finch! Thanks so much! I contacted Verizon and after 3 hours and two people my phone is fixed. They were very helpful but they had to go through the steps then send me to the second level of tech support. When I mentioned resyncing the MMS the first guy knew about it right away. Apparently the 16.2 upgrade is especially troublesome for the iPhone 14 series but the guy on the line said it happened to his iPone XR and its very much random. But anyway, Verizon fixed it after several resets and testing. I can now do group texts with androids. They also said sometimes it messes up calling and sending/receiving of photos. Thanks again Lawrence!

I wasn’t getting texts from android phones. After two days of troubleshooting I figured out the premium texts was turned off on my Verizon account.

Hi Laner84,

Several months ago you helped me get my iPhone 14 texting again with androids. Unfortunately around March 17 it stopped working. I've tried the reset of "block services" and that got me to where I can text an android or a thread with an android on it, BUT an android can't text me, either individually or on a thread. Such a bummer. Now I have to call again and have them reset the the mms again and yes this is Verizon.

I actually found that it was ExpressVPN that was part of the problem! I contacted them and they took me through some settings in ExpressVPN which helped after the other fix didn’t work.

There is a contact limit on group texts that include non-iPhone users that is set by the carrier, so you need to ask your carrier what it is. The limit for iPhone users is 31, but mobile carriers have a much lower limit. In addition, you cannot add or remove members of any group that includes non-iPhones.

For large groups you should consider an alternative messaging service: Telegram, Signal, WhatsApp, Skype, Facebook Messenger, Google Meet. Or create an email sharing group at groups.io.

Texting is a carrier service. You must contact your carrier’s tech support for any problems with it.

YES!!!! Just called Verizon, literally 2 minute fix. Said it was a iPhone 14 issue they are seeing….and don’t know why it block those premium text, lol. Oh well

Should just be the picture and video messaging. Make sure you are editing the correct line if you have more than one.

Also, go to your iphone settings-messages and make sure "send as sms" "MMS messaging" and "group messaging" are all enabled. These could have been toggled off when you activated your phone.

A few people have reported problems if they have AT&T, but it may not be the same problem. So the best place to start troubleshooting is here→If you can't send or receive messages on your iPhone or iPad - Apple Support

makeda241 wrote:

I have the IPhone 13 max pro and having issues with group texts with android users. My phone carrier is with Boost so not sure how useful they will be if I have to call tech support. Anyone have any suggestions.

Nibor2929 has provided a reasonable answer, although so far this has been an issue for the iPhone 14 almost exclusively, so that might not be what is causing your problem.

Can you send single texts to android users? If not, then your account has not been set up for MMS messaging.

But there are also a couple of things to check on your phone:

• SMS (text) requires that you have a cellular network voice connection
• MMS (picture) requires that you have a cellular data connection; it cannot use Wi-Fi

so check that you can make calls, and that Cellular Data is turned on.