My phone freezes while I’m talking on the phone. It’s been happening since I bought it in September. Anyone else experiencing this? Some of the things I’ve tried are numerous resets and gotten a new phone. I’ve been to Apple Store 4 times and called Apple support at least 5 times.
[Re-Titled by Moderator]
iPhone 14, iOS 16
Same issue. Same phone. Have been trying to deal with Apple support since I got the phone back in October. Went through all the standard first level and second level tech support “fixes” with cumulatively probably 15 hours of calls. “Hard reset, must be a software issue with one of your apps, try a new device, try to setup as new, make sure you aren’t using any VPN software” all of which I have done. The replacement device did stop the problem for the longest period of time - which was nearly 2 months, but now it’s back. Latest senior rep, who was un-Apple like disrespectful, didn’t take the time to read the prior agents notes about the issue but basically said the same thing, try and do a hard reset but because the phone is now new, it’s clearly a software issue “with one of MY apps”. Very disappointed in company’s acknowledgement of issue and strategy to fix it. As one fellow user put it, the device does a lot of neat things we all appreciate, but when we aren’t able to use basic phone functionality - might be time to look for a different hardware provider unless someone in Apple senior leadership decides it’s a problem worth putting resources behind. Right now, we just aren’t a big enough voice for enough people to care - which is disappointing.
The strange thing is when I set up my replacement phone as new I only installed the apps that I absolutely needed and were so broadly used that any software issue would likely affect a much broader group, so that I could be sure it wasn’t a random app that was causing the issue but still the issue is presenting almost daily again - certainly daily whenever I have a bunch of calls - which is virtually everyday.
and don’t let them tell you that it’s likely a corrupted copy of your iCloud back up because I reinstalled each app from scratch and then did so over a hardwire connection as well.
I know I probably sound like just another disgruntled user, but if each call to Apple support did not take another 2 to 3 hours of time to complete and actually yielded some positive results. I probably would be a little less bitter.
Please someone DM me if you find a solution!
I have AT&T and mine does the same thing: during a phone call screen goes black and freezes. After the phone call, can't do anything, like hang up, touch screen isn't responding, I plugged in the charger just to see if that would jolt it awake, did nothing. I did the volume up/volume down then power button hold thing and it sorta worked, I got the Apple on black screen for a few seconds, then it started acting normally again. Irritating. I've had iPhones since the 3 and nothing else will do. I hope they get this figured out soon.
I've a 14 Pro, purchased in late September 2023, software is up to date (17.1.1) this has happened a number of times.
Hello!
I have the same issue….
i have a 11 pro max ,and after I call someone and pass 2-3 minutes the screen become unresponsive I can’t put on speaker ,mute,end call etc.
the only solution is to press the side buton 2x time to lock and unlock the phone after that the screen becomes responsive and I can put on speaker mute end call etc.
This is annoying,I’m on last update 17.3Ios tried alerdy restart,force restart,erase ,restart network I even switched other SIM card I also try with eSIM same problem I have.
when this will be fixed,do anyone have a solution?
Same problem with iPhone 11 Pro Max.
Im on last version iOS 17.3 .
when I call someone after 2 minutes the screen become unresponsive and I can’t end call ,put on speaker ,mute,or hang te call.
I try reset network settings,I try reset,hard reset,I changed the SIM card I try eSIM to even I erased phone .Same problem.The only way I figure out is to enable prevent lock to end call .After that I call a person talk 2 minutes the screen is unresponsive then I press 2x time the side button to lock and unlock the phone the screen is responsive and I can end call put speaker mut le etc… This is annoying when we will get a fix?
thank you
I had my iPhone 14 over heat on normal usage. Then I give it to Apple service and service centre. Folks put a small scratch on my Apple phone screen. They refused to replace the screen since the scratch was visible only when the phone is shut down, it is still disregard for a customers plight.
After this started facing the screen freezing issues during incoming calls, I am not able to answer incoming calls at times which is important calls.
It’s very unfortunate that we as customers spending a bomb buying Apple product and facing such issues which were never encountered using an android phone. Apple headquarters and Apple senior management seems to be not bothered about what the customers are facing , this will eventually lead to loss of trust in Apple by mass majority of people.
Purchased iPhone for peace of mind and smooth operation but this turned out to be a nightmare.
i am also having the same problem previously i was using I-Phone 13 and the same problem was there incoming calls get frozen even my screen got blackout in some cases after that i changed my phone to i-Phone 15 but the problem is remain same till my phone gets hanged daily basis if too much calls i received now i m thinking to opt out from apple as they dint care about customer we spends lots of money but in return there service is now poor software and hardware are not collaborated with each other and i do job in client servicing so every day i had more than 50 calls to do and problem like this is creating unwanted issues in my life
Any resolution here?
i am the original poster, no it’s still not working, very disappointed in Apple.
I have Verizon, too.
It seems like this is happening mainly with Pros. Anyone just on the regular 14?
I know of three other people who experience this, too.
???
Had this happen today for first time. Purchased phone less than a month ago😳
I have Verizon
Just curious… is everyone using a screen protector? I think it’s software, but trying to rule stuff out.
Mine has a screen protector. I was wondering if that was a factor too.
No screen protector on mine
@apple can suggest anything or only option to replace it ???
iPhone 14 screen freezing during calls
