Level 1

20 points

Mail randomly displaying sent items in inbox

Hello,

Since upgrading to a Mac Book pro to an M1 running MacOS Ventura, Apple mail is displaying sent items in the inbox. It does not matter if I have show related enabled or not. Sometime the sent item is just there out of date sort order. I mean that a sent message from 12/14/2022 will show above messages in in the inbox from the 16th. Also, the message knows it is already in the sent items folder because it says so when displaying the mailbox column in the inbox. I cannot drag and drop back to sent items but can move to any other folder.

As a work around I've archiving these random messages showing in my inbox from sent items so they do not come back. But new ones keep showing up.

I tried to open a ticket and support was trying to get me to delete my POP3 mailbox. This would clear all my mail too. I cannot do that.

It's like the inbox is acting like a smart mailbox that is not so smart since it showing sent items too.

Any thoughts?

Posted on Dec 18, 2022 7:17 AM

Top-ranking reply

mbrando Author

Level 1

20 points

Posted on Jan 23, 2023 11:16 AM

Hello,

I can confirm that disabling "message follow up suggestions" in general settings for mail, does correct the issue of random send mail showing in my inbox.

Thank you for taking time to share today.

Have a great day!

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Similar questions

44 replies

Apr 20, 2023 3:58 PM in response to SpottedOyster

Perfect! Thank you SpottedOyster!

sithu97

Level 1

12 points

Apr 21, 2023 4:49 AM in response to mbrando

Text

Apr 26, 2023 1:44 PM in response to SpottedOyster

I tried that and it did not fix it. Sent and Archived messages that are not in an Inbox still show up when I search my Inbox!

2point5

Level 3

973 points

Jul 9, 2023 1:39 AM in response to SpottedOyster

Mate you are an absolute champ. That was the answer I needed. Thank you for posting.

pplano

Level 1

9 points

Aug 2, 2023 5:05 AM in response to SpottedOyster

Very helpful. Thanks

Aug 23, 2023 11:28 AM in response to helpm8

I also do not have the “ follow up suggestions”in my General on my Ipad mini…so how do i get rid of this annoyance?

PJWSTL

Level 1

17 points

Sep 25, 2023 6:42 AM in response to mbrando

Same on mine. Very random. Ventura 13.5.2

PJWSTL

Level 1

17 points

Sep 25, 2023 6:45 AM in response to SpottedOyster

Thank you SpottedOyster

It is resolved. Emails that have not been responded to were showing up.

Sep 29, 2023 7:02 AM in response to Mushroomphoto

Still happening to me on my ipad mini…follow up suggestion was never checked…Apple support had no answers for me…..

Sezen13

Level 1

27 points

Feb 15, 2024 3:14 PM in response to Owl-53

I cannot duplicate the issue either. I keep getting the sent emails )labeled Draft) and they remain there unless I close out of mail.

Apr 16, 2024 4:21 AM in response to SpottedOyster

I have "message follow up suggestions" unchecked and it still pops up occaisonal sent emails in my Inbox days later.

methc

Level 1

30 points

May 7, 2024 12:21 AM in response to mbrando

Spotted Oyster; your solution solved my problem. Thanks.

RonanMcD

Level 1

8 points

Jun 17, 2024 5:00 AM in response to mbrando

I am having this. I have turned on Follow-up Suggestions on and off repeatedly but they still appear at the top of the sent items list.

MVegas21

Community Specialist

Dec 20, 2022 11:50 AM in response to mbrando

Hello mbrando,

To help resolve this issue, boot into safe mode. Safe mode can help bypass software that can cause conflicts and resolve many issues. Depending on the results you receive, follow the additional steps in the article: How to use safe mode on your Mac - Apple Support

Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4. Log in to your Mac. You might be asked to log in again.

You can also rebuild the mailbox to help resolve the issue: Rebuild mailboxes in Mail on Mac

You may need to rebuild a mailbox to update the list of messages it contains. For example, if messages appear to be missing or garbled, or if you can’t find all relevant messages when you search using the Entire Message search option.

1. In the Mail app on your Mac, select a mailbox in the sidebar.

2. Choose Mailbox > Rebuild.

When you rebuild mailboxes for IMAP or Exchange accounts, messages and attachments stored on your Mac are discarded, and then downloaded again from the mail server to your Mac. Your mailbox appears empty until the download is complete.

Best Regards.

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Mail randomly displaying sent items in inbox