Apple Screen Time app limits not working

I’ve used screen time for my kids to limit time on certain apps. It worked well for years, but now I will set the limits and then they will suddenly disappear after a day or even less. Other settings also get erased including downtime and content restrictions. I have changed the passcode and the kids swear they have not tried to change any settings. This issue started about two months ago. I have updated iOS on all the devices. I have turned screen time off and set up settings again. I have tried setting the limits from my device as well as the individual devices. My kids will spend too much time on their phones without limitations in place and creates repeated bouts of anger for my wife. Please help!


[Re-Titled by Moderator]

iPhone 14

Posted on Dec 19, 2022 6:41 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2023 5:15 AM

I’ve contacted apple and the problem is resolved by doing the below steps:


  1. Turn off screen time for the device that is needing to be blocked for downtime (childs device)
  2. Make sure all pictures have synced with iCloud or they will be lost (scroll to bottom of photos app to check if any pending) sign out of iCloud on all devices that can either approve screen time requests or have screen time limitations (child and parents)
  3. reset the same devices (not erase content, just reset all settings by going to settings > transfer or reset iPhone > reset > reset all settings)
  4. sign back in to iCloud on all devices
  5. turn screen time back on and set downtime limits
  6. everything should be working normally now and stay as is

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368 replies

Sep 13, 2023 5:24 PM in response to Drmorin

All 3 phones that I am attempting to add limits too are on 16.6.1. No limits applied stay for more than 5 minutes. I have been an apple user since the beginning and this is very aggravating as Im well aware of how the product works. In my mind this is a case of Occam’s razor. The simplest reason why this is happening is because apple wants it too. Blocking time blocks usage and limits income producing opportunities. Either that or they are completely inadequate at programming software. I dont think that one is believable……


androids up!

Sep 13, 2023 5:32 PM in response to Drmorin

Apple at least has finally admitted that it’s broken. It’s broken in sooo many ways though. Almost seems like they need to rewrite the code from ground up.


https://9to5mac.com/2023/07/31/screen-time-is-broken/#:~:text=Many%20parents%20are%20reporting%20that%20Screen%20Time%20limits%20applied%20to,public%20beta%20of%20iOS%2017.


My daughter’s phone just got stuck in downtime for over a week. Turning screen time completely off and confirming it was off from all parent devices too didn’t help. Even resetting all phone settings didn’t help.


Apple is responsible for most arguments between my daughter and I in the last year. I’m not exaggerating.


If this isn’t fixed soon, we’re ditching our iPhones for Samsungs.

Oct 14, 2023 5:19 PM in response to Drmorin

Exact same issue here. I don’t understand why Apple can’t fix this. We pay enough for these phones only to be forced to upgrade when there are limitations to what updates can be downloaded and subsequently affect performance. My thought was that this was an update conflict and that Apple has been negligent in fixing it because, “hey you need another new phone for hundreds of dollars!”. So tired of all these glitches. This is an important feature and when it worked it worked really well. I’m not keen on resetting my phone because I don’t trust that I won’t lose important things.

Nov 7, 2023 6:48 AM in response to Drmorin

The screen time app is defective. And apple is aware of this since a long time.

Uncountable parents struggling, tensions within families, too much time spent trying to fix it. Frustrations.

And apple doesn't comment or admit this, unless you call apple support.

The app isn't even included on the list off apps, programs and products which one can select to provide feedback.

Nov 8, 2023 2:09 PM in response to Drmorin

The same thing. The only advice from Apple support I got was to reset all my devices, which is not acceptable - there are 5 devices in a family and, according to people from this thread, the fix will work only until the next iOS update.


Shame on Apple - paying 1k per device, paying for family subscriptions and then get has such problems makes me think twice about the brand of the next phone, tablet or laptop.

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Apple Screen Time app limits not working

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