Apple Screen Time app limits not working

I’ve used screen time for my kids to limit time on certain apps. It worked well for years, but now I will set the limits and then they will suddenly disappear after a day or even less. Other settings also get erased including downtime and content restrictions. I have changed the passcode and the kids swear they have not tried to change any settings. This issue started about two months ago. I have updated iOS on all the devices. I have turned screen time off and set up settings again. I have tried setting the limits from my device as well as the individual devices. My kids will spend too much time on their phones without limitations in place and creates repeated bouts of anger for my wife. Please help!


[Re-Titled by Moderator]

iPhone 14

Posted on Dec 19, 2022 6:41 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2023 5:15 AM

I’ve contacted apple and the problem is resolved by doing the below steps:


  1. Turn off screen time for the device that is needing to be blocked for downtime (childs device)
  2. Make sure all pictures have synced with iCloud or they will be lost (scroll to bottom of photos app to check if any pending) sign out of iCloud on all devices that can either approve screen time requests or have screen time limitations (child and parents)
  3. reset the same devices (not erase content, just reset all settings by going to settings > transfer or reset iPhone > reset > reset all settings)
  4. sign back in to iCloud on all devices
  5. turn screen time back on and set downtime limits
  6. everything should be working normally now and stay as is

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368 replies

Nov 16, 2023 5:50 PM in response to Drmorin

I thought Apple's Screen Time was protecting my daughter, but little did I know that for a while she was sneakily snapchatting with friends and boys way past her bedtime because Screen Time, and every protective measure within, had quietly failed. 😡

Nothing I've tried has fixed the issue and it's driven me insane fiddling around for hours. I began to think she had hacked her way through the security! The family safety side of iOS is completely broken. On top of that, the "Find my device" tracking is really slow to update. She wants a new iPhone for her birthday but at this rate it's going to be a Samsung.

There have been many iOS updates since the issue was first reported in this thread and not one of them has fixed it. Is this the end of child safety on iPhones or will Apple roll out a fix soon?

Dec 4, 2023 10:57 AM in response to depth42

I just got a new ipad 10th gen, and it is on the 17.1… so i updated the 7th gen ipad my grand is on and it’s hit and miss. Sometimes the apps I set a limit on block at the right time, and sometimes all but one go off….🤷🏻‍♀️🤷🏻‍♀️ dont ask me why. When i reboot they seem to be blocked… but i dont know what is triggering it. I set the facetime to stay on so she can call her mom, but sometimes its blocked when it shouldnt be. 🙄 very buggy still

Dec 11, 2023 5:45 AM in response to Paul-nd

I am ready to switch too. My son needs to have a phone to connect to his life saving medical device but this is a constant battle. I check that the time limits are in place regularly now but he has also figured out how to access YouTube and other apps through his messages (which we need for medical necessity as well). This seems like an easy fix for a tech company. It does seem like they just don’t want to enable a safe environment for our kiddos sadly. I will be looking into Google. I’m glad there is an option

Dec 12, 2023 3:36 PM in response to Drmorin

My daughter's tablet just started doing this last week. She'll play on it for about 30 minutes then the screen time locks up her tablet even though she has plenty of time left. Turned it off and back on from my iPhone screen share app for her tablet and restarted everything. All devices up to date. Still having the issue. I'm not factory resetting everyone's device just to fix this this is ridiculous. We were thinking about getting her a larger iPad Pro/Air (she has a Mini 6) next year but maybe not with these issues.

Dec 25, 2023 6:12 AM in response to Drmorin

The screen time limits apparently mean nothing anymore.

”Safari” is set on 1h, yet the daily average is 5h 3m! 😱

The set daily limit for “Social, Entertainment & 6 more” is 1h 30m, but he’s already spent 5h 22m on it according to screen time. I obviously confront him about this and he says that it’s not true. But how can I know!?


The limit for “YouTube” is 15m - but the daily average says 3h 34m!!


How can I even trust that the age restrictions are working?!

Dec 25, 2023 3:38 PM in response to Drmorin

A fundamental and very important feature is buggy for years and Apple is ignoring that. My child is using tiktok as much she craves and app limit doesn’t work. More over, if I remove tiktok from her device, she can easily install it without my approval as the app was previously installed.


I just don’t know how to control that and I know it’s harmful. Apple employees, do you have kids? Are you ok with these bugs?

Dec 28, 2023 9:29 AM in response to Drmorin

APPLE SUPPORT: you need to care and fix this issue. Screen time keeps turning off. All my son has to do is keep the settings open running in the background and suddenly the screen time will turn off and all the restrictions are gone and us looking at what he’s watching is gone. Your system is built on family and sharing and yet you’ve been doing nothing to fix this issue!!???

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Apple Screen Time app limits not working

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