Apple Screen Time app limits not working

I’ve used screen time for my kids to limit time on certain apps. It worked well for years, but now I will set the limits and then they will suddenly disappear after a day or even less. Other settings also get erased including downtime and content restrictions. I have changed the passcode and the kids swear they have not tried to change any settings. This issue started about two months ago. I have updated iOS on all the devices. I have turned screen time off and set up settings again. I have tried setting the limits from my device as well as the individual devices. My kids will spend too much time on their phones without limitations in place and creates repeated bouts of anger for my wife. Please help!


[Re-Titled by Moderator]

iPhone 14

Posted on Dec 19, 2022 6:41 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2023 5:15 AM

I’ve contacted apple and the problem is resolved by doing the below steps:


  1. Turn off screen time for the device that is needing to be blocked for downtime (childs device)
  2. Make sure all pictures have synced with iCloud or they will be lost (scroll to bottom of photos app to check if any pending) sign out of iCloud on all devices that can either approve screen time requests or have screen time limitations (child and parents)
  3. reset the same devices (not erase content, just reset all settings by going to settings > transfer or reset iPhone > reset > reset all settings)
  4. sign back in to iCloud on all devices
  5. turn screen time back on and set downtime limits
  6. everything should be working normally now and stay as is

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368 replies

Dec 30, 2023 9:52 AM in response to Drmorin

I am experiencing continued issues with setting a screen limit for my child's ipad. We recently upgraded to a new device but kept his existing apple ID. I've set all apps to a time limit - sometimes when that time limit is reached *some* of the apps get blocked while others are available (even when I've set the limit to All Apps & Categories).


We are experiencing a particular issue with Roblox. When I try to set a time limit for this app specfically, it simply doesn't work. i.e. I'll set up 3 minutes screen limit for roblox, go onto the app and after 3 minutes you can continue playing. The screen limit is just not working.


I was alerted to the issue when the kids spent a couple of days with their grandparents and my son racked up 5 hours a day on roblox despite having a 1 hour limit set.


I am tech savvy, and have been through all of the suggested fixes published on this thread and elsewhere online. This is not good enough. A key feature of Apple's brand marketing is around trust - I cannot trust this buggy software which used to work fine. I'm clearly not the only one.

Dec 31, 2023 6:19 AM in response to Drmorin

I have been dealing with this issue for 2 years and have contacted Apple support at least 5 times with no solution. They really really do not care and in the meantime my teens mental health has continued to deteriorate as we struggle to keep him off his screen excessive amounts. My friends with Android devices do not have this issue and we are at the point where we are considering switching our family over, as much as a pain as that would be.


with billions of dollars of cash sitting in the bank you would think that they would invest adequate resources into solving the greatest crisis facing families in children in history, yet they continue to do nothing. It’s just evil and greed.

Jan 4, 2024 6:24 AM in response to NewYorkFrank

No, this doesn't work. I did it a couple of times and the problem always returns. I can't even disable Safari. That switch does nothing on one of our child phones.


We have finally decided to stop using products from Apple, because they doesn't care. I bought a bunch of cheap Google phone and everything working. I'm also going to switch my own phone to Android and never use overpriced iPhone again!

Jan 4, 2024 7:03 PM in response to Rgordon83

I’m a loyal Apple user but the screen time issues have caused me to lose faith in the company. 6 months ago I bought my 14 year old son an Iphone for his first smartphone. I’ve had nothing but problems getting Screen Time settings to apply and work correctly. I finally got fed up and decided to take my money elsewhere. I bought him a Bark (Android) phone to replace his I-phone and it’s a vast improvement. The Bark phone actually works to protect him from dangerous internet content and I can monitor his activity like a reasonably concerned parent should be able to do.


Apple is so far behind the times in regards to internet safety and kids. It’s blatant disregard because the technology to do better is absolutely attainable. I don’t think I’ll continue supporting Apple by buying its products any longer.

Jan 24, 2024 8:39 PM in response to Drmorin

This is a major problem as my child’s phone is a medical devices and we are now locked out without a way of fixing it. I just put the screen time password back on yesterday. When I set it up I made sure her medical apps were always allowed. tonight was the first time trying to open her medical app and we had to enter the screen time code. This is where things became a real problem as the brand new passcode I just put in now doesn’t work. And now we are locked out. ABSOLUTELY A MAJOR PROBLEM!

Jan 27, 2024 8:59 AM in response to playultm8

Same! It's been about a month. Used to work great. I loved the feature and it's why I got my son and iPhone and not something else. I thought I was going crazy. I kept resetting the restrictions, and I still seem them but he is honest and says nothing is popping up telling him his time is up and he can just continue on. Grrrrr. I also can no longer see the daily usage.

Feb 6, 2024 12:17 PM in response to PhotographyFather

What am doing wrong. I reset all my daughters (14) screen time settings from my phone last night. Checked it several times. This morning they were all wrong with some option enabled like downloading apps which we have never allowed. Also, her screen time is no longer showing up on my phone but in hers. I have done all updates and can’t figure out this issue. The screen time issue not working for so many families is a health hazard to our kids. Apple needs to fix this. Any help would be appreciated!

Feb 16, 2024 10:33 PM in response to Drmorin

i’m so upset with this problem. We gave our son an iPhone for his birthday and it is impossible to control his screen time. With android and google we experienced no such problems. I’m so frustrated that we buy a much more expensive phone than Samsung and now our lives are controlled by bad software. It should not be an option for children to ignore boundaries. You will destroy lives this way apple. And make more Samsung costumers. Google has no such option. We will switch back if this is not fixed.

Feb 18, 2024 12:21 AM in response to razmtaz

I bought my kids theirs for Xmas and to start with downtime worked but after a week they just seemed to have time all the time. Googled it and so updated all software still doesn’t work. Sat here this morning and he is sat playing on it despite it telling me on family downtime is on as I have up on the schedule and just tried to turn it off permanently and then give an hour as and when but can’t get them off it. I’m not happy. Have they said they are doing anything about it ??

Mar 3, 2024 11:34 PM in response to Drmorin

I have been trying for the last two weeks to get Screen Time to apply the limits I set within it on my daughter's iPad. Nothing works, I have even tried applying an app limit across 'all categories', with 30 minutes for each week day, and 2 hours for Saturdays and Sundays, with the 'Block at End of Limit' option enabled. This morning (Monday) she was still watching YouTube Kids after 34 minutes, and other apps were still unlocked and ready to be opened.

Apple, you NEED to fix this! My only other option will be to apply limits using the clunky parental controls settings in my home router's interface. What happened to your 'It just works' ethos Apple? Please don't tell us Screen Time is going to be another Siri, another neglected Apple code base which does anything BUT work.

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Apple Screen Time app limits not working

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