Apple Screen Time app limits not working

I’ve used screen time for my kids to limit time on certain apps. It worked well for years, but now I will set the limits and then they will suddenly disappear after a day or even less. Other settings also get erased including downtime and content restrictions. I have changed the passcode and the kids swear they have not tried to change any settings. This issue started about two months ago. I have updated iOS on all the devices. I have turned screen time off and set up settings again. I have tried setting the limits from my device as well as the individual devices. My kids will spend too much time on their phones without limitations in place and creates repeated bouts of anger for my wife. Please help!


[Re-Titled by Moderator]

iPhone 14

Posted on Dec 19, 2022 6:41 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2023 5:15 AM

I’ve contacted apple and the problem is resolved by doing the below steps:


  1. Turn off screen time for the device that is needing to be blocked for downtime (childs device)
  2. Make sure all pictures have synced with iCloud or they will be lost (scroll to bottom of photos app to check if any pending) sign out of iCloud on all devices that can either approve screen time requests or have screen time limitations (child and parents)
  3. reset the same devices (not erase content, just reset all settings by going to settings > transfer or reset iPhone > reset > reset all settings)
  4. sign back in to iCloud on all devices
  5. turn screen time back on and set downtime limits
  6. everything should be working normally now and stay as is

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368 replies

Mar 22, 2024 7:41 PM in response to Drmorin

I am so frustrated that I keep setting app limits for my 11 year old middle schoolers phone for social media. This is the first year she is using all these stupid apps because of her friends. I set limits of 30 min and keep seeing my child using it for hours. Why is this stupid downtime and app limits not working properly. It works a day then all the rest of the week it doesn’t. We pay so much money for these devices.Your job is making these promises about parental control work!!!!

Mar 27, 2024 4:22 AM in response to Drmorin

Have been noticing this issue for many months and thought it was an isolated problem with our phones. Apparently it is wide spread, clearly an iOS problem that has been going on for years now and APPLE is obviously not ONE BIT concerned with child safety, since many system updates have already come through over these years without a solution to this problem. What a SHAME! And I had bought an iPhone for my daughter specifically because I believed the parental controls were better with the iOS Family settings than with other Android solutions.


Anybody could refer me to a third party downtime / app restriction app that would ACTUALLY work, since clearly Apple is not interested in solving this problem?

Apr 3, 2024 7:37 PM in response to Drmorin

Apple you need to fix this issue with screen time. My kids limits keep erasing and I keep reseting them and they do not get updated in their phones. I have tried doing them on my account and on their individual phones. I have tried several times and this keeps happening.

PLEASE FIX THE SCREEN TIME GLITCH!!!

Parents all over the world need to control their kids time on screen and apps! Please!!!!

Apr 4, 2024 6:24 PM in response to Drmorin

Same issues as others - forever. Deleted rules re-appear. Limits don't seem to work reliably.


I have updated software, turned screentime off and back on, etc. I refuse to do a reset of my family's DOZENS of apple devices. Especially since that may or may not work. It would take a weekend.


Now there's an even worse issue that just started a week ago or so. The "lock screen time settings with passcode" option keeps resetting. Every day this is being reset to being unlocked. NOTHING else matters if screen time can't be locked with a passcode.


So screen time is not just frustratingly buggy, unreliable, and difficult (as it has been for a while). It is now totally, completely worthless.

May 8, 2024 5:27 PM in response to Drmorin

I was perusing my daughters phone to make sure all the limits were still in place, and they were: 1.5 hours daily for social apps (this includes tictoc) and that the “disable app after limit” function was active.


i go to screen time and I see her usage of tictok for today was almost 5 hours.


she has an up to date OS and it’s still not working

May 9, 2024 6:26 AM in response to Drmorin

I've already accepted that this will never work. It won't be fixed. It's also a warning and a wake-up call that we should not trust Apple even in such crucial cases as protecting our children. Mobile phone addiction is a serious thing. This is not a minor bug. This is huge. We'll step by step leave Apple ecosystem and warn everyone not to burn money as we did.

May 19, 2024 6:28 PM in response to craftyminnesotamom

Just to reply to you… I came from Android, (Samsung Tablet) I only purchased an iPad so my child can FaceTime family and friends as well. I work in IT, so I 100% know how to configure software and what I’m doing. When it’s set, it works. Then the settings “disappear” and the iPad reverts back to having full access to everything.


It’s infuriating that the setting’s constantly disappear and my child is accessing the device PAST the set screen time. With my Android when I had set up FamilyLink, I had ZERO issues with this happening. Apple either needs to fix this or we, as parents, need to make a class action suit against them because this is a danger and hazard to our children.

May 22, 2024 8:00 AM in response to Drmorin

Imagine my disgust having to spend an hour and half last night with some trying to “fix” this issue only to find out on here they were imaging dumb the whole time And know this is a problem! In and out, in an out, phone reset. “I don’t know why this isn’t working” the whole time. I see limits, she’s right back on. Are you telling me a billion dollar company can’t figure this out but they can lock down security that tight? Please. Looks like I’ll have to pay for an app to override this pathetic “screen time” To actually do the job.

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Apple Screen Time app limits not working

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