You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 14 Mobile Data Not Working - Network Issues

I recently bought an iPhone 14 pro. Randomly I lose the cellular data connection but it still displays as 4g connected. I can only access the internet after restarting my phone. I tried turning data/airplane mode on and off as well but didn’t work. This has happened to me 3 times in the course of 4 days since buying the phone.


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 16

Posted on Dec 19, 2022 11:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2023 5:14 PM

i also have this issue where my phone randomly loses cellular data/it randomly stops working. It won’t work again until i restart my phone and this happens like several times throughout the day. super annoying

84 replies

Mar 29, 2023 5:51 AM in response to amjadh95

I have similar problem for 3 months here in Iceland the Vodafone reseller told me they will send it to Apple and they decide but is crap how I have to go to all of this since I reported this issues after 3 day after I got the 14 pro max and they were telling me to wit for the update and now i end up 3 months later with out a phone and i will be waiting 1 more month or more until i will get my phone back

Apr 27, 2023 9:11 PM in response to amjadh95

Im having the same issues. I got my new iPhone 14 pro 2 days ago. Since today morning, my phone doesn't connect to the internet, not even wifi. Im only able to call or send text messages. I can connect to wifi from my laptop, so I know its my phone issue. I called Apple Support, they did troubleshooting, everything looks fine but they can see that there are some issued with network connection. It's frustrating because I use my phone for work and I can't connect to apps like RingCentral, witch I use for work, because of no internet connection. I read many articles that there are issues with network in iPhone 14 pro, if they won't be able to fix the issue at Apple Store tomorrow, I will "downgrade" my phone to iPhone 13, because the latest phone is a waste of money.

May 24, 2023 12:41 PM in response to amjadh95

Same issue. I just switched from a Samsung S22 Ultra. I have an unlimited plan with US Mobile, using Verizon networks. Not a single connectivity issue with the S22. Daily use of Android Auto, streaming audio at work or when working out. my phone and watch are always in use, 7 days a week, in one capacity or another.


The iPhone 14 Pro seems to have random "blackouts" where Cellular Data and WIFI connections stall for a few minutes. In the same locations as my S22. This is happening several times a week, its is noticeable and infuriating. Sometimes my phone network stack will recover on its own, other times I have to power off and power on.


Its tough, especially when I'm on a call while driving, working out or just listening to music at home. I've tried all the troubleshooting I can find online. I'm two days past my return policy and regretting this decision. I'm seriously considering buying an S23 Ultra and sell this iPhone 14 pro. I just can't trust it.

May 31, 2023 11:55 PM in response to amjadh95

I have this issue on iPhone 13 and the Apple support from a major Apple Store and my carrier support has driven me crazy. Apple points at my carrier, my carrier points at Apple. I swapped from eSIM to physical SIM which improved the situation (ie resulted in a lower frequency of drops) but did not fully resolve the issue. My phone was fully up to date with iOS updates etc. Meanwhile my new physical SIM works perfectly in a Google Pixel 6.

Jun 16, 2023 4:54 PM in response to amjadh95

I’ve been having the same issue but seems to be data only related. After research and trying so many things I started thinking it was the auto VPN setting that auto turns on (AT&T). I called them today to see what they had to say and that was 3rd on the list but I had always completed all of the other options. I just deleted the VPN in settings instead of trying to keep turning it off. For the love of all, I hope this resolved this nonsense.

Jun 26, 2023 2:48 AM in response to ocampom

My daughter use it in the UK and wanted to use it in France during summer vacation.


When we inserted Orange France sim card, display showed full bars and 3G, but no app connected to the internet. I tried all online solutions and none worked. Orange told me to Reset Network Settings, but did not work either.


Finally, I removed UK carrier and university VPN profiles and Orange France data started working.


Hope it helps...

Jul 15, 2023 6:28 PM in response to mKy92

I have tried everything even send it to Apple repair shop 3 times and nothing with 2 bars signal on 4 G network not even loading a photo on twitter noting I did screen recording and send it to Apple representative repair shop in Iceland they didn’t even look at the recordings and they say all the posts here are fake and made from fake accounts .

I will make a video and I will post it

Jul 16, 2023 4:07 AM in response to RoyalDanny80

Hey man!

Yes, we are all fake bots coming from android trying to win the andround vs. iOS war.

Lol, what a joke honestly.. with AI coming around the corner "fake accounts, fake texts" will be a very welcoming excuse for big companies huh

Really disappointed from Apple and customer service from your experience.

I have to do some more testing today/tomorrow after I changed one or two settings and if it's still happening, I am also forced to visit an apple store. I'll share experience then with you guys

Jul 16, 2023 4:19 AM in response to Mhmcv-70

Hmm okay, maybe it can also **** something up. But as you can see, I have the same problems without having VPN installed.

A friend of mine is using same phone (14 pro) and having no connectivity issues. So I assume not all 14s are affected.

Are you using 5G or LTE? Because my mobile data contract only allows LTE.


Offtopic but another thing:

When listening to a WhatsApp voice note, putting the mobile phone away so it goes into the locked screen and displays goes off / or wents darker, the voice note cracks from time to time.. And this problem my friend has indeed. It's not super worrying since this situation doesnt appear as often.

Maybe you know a solution by any chance?

Ive read online some stories with the same prob appearing with iPhone 12 and such.. seems like it has not been worked on totally..


Unfortunately I dont have apple care, but could buy it within the next 40-50 days since my phone is pretty new. Maybe will do so if I dont get enough help otherwise.

iPhone 14 Mobile Data Not Working - Network Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.