iPhone 14 Mobile Data Not Working - Network Issues

I recently bought an iPhone 14 pro. Randomly I lose the cellular data connection but it still displays as 4g connected. I can only access the internet after restarting my phone. I tried turning data/airplane mode on and off as well but didn’t work. This has happened to me 3 times in the course of 4 days since buying the phone.


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iPhone 14 Pro, iOS 16

Posted on Dec 19, 2022 11:10 PM

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Posted on Mar 31, 2023 5:26 PM

UPDATE (PROBLEM FIXED)


I went to my carrier store and got a new duplicate sim for my existing number, now i am not facing any issues. before that i had a visit to apple service center. As they checked, other sim was working fine so i got to know issue is with carrier. Maybe because of 5g sims coming recently and something with bands used in phone and i was using old sim that might have some old bands that could have removed from new phone. not sure but problem fixed



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84 replies

Jul 7, 2023 9:53 AM in response to amjadh95

I am wondering if my problem is related to the fact that I have a VPN installed on my phone. I think my problems started happening after I got the VPN. It doesn’t matter that it is turned off. For the past couple weeks I have had no issues but then I went on a business trip where I had to use my VPN. When I got back home, I turned the VPN off, but I noticed that my connectivity issues started happening again. I was supposed to go pick up a new Sim card from my carrier but I have not had time to do so. I’ll let you guys know if a new Sim card will make a difference… Not that this will help anyone in the states since I believe you guys all have esims.

Jul 15, 2023 6:05 PM in response to mKy92

Thanks for your info . Weird then how my problem only started happening after I got the vpn installed. I had my 14pro since dec with no issues till then. Hmmm … everything you said is exactly the same for me. Here’s what else I’ve observed : when I connect my phone to my car and car play kicks in, connectivity doesn’t drop but if I go from wifi to somewhere where data has to kick in automatically 9/10 times I lose connectivity . Maybe the 1/10 time I don’t lose it is when I don’t touch my phone for more than 5-10 mins after leaving wifi? I’ll have to test that out . Until recently I have had to resolve the issue by restarting my phone —which is a real b*tch—but now I put it on and off airplane mode . That resolves it too .


Has anyone who has apple care fought for a new phone ? Just wondering since this prob doesn’t affect all 14s.

Jul 15, 2023 6:28 PM in response to mKy92

I have tried everything even send it to Apple repair shop 3 times and nothing with 2 bars signal on 4 G network not even loading a photo on twitter noting I did screen recording and send it to Apple representative repair shop in Iceland they didn’t even look at the recordings and they say all the posts here are fake and made from fake accounts .

I will make a video and I will post it

Jul 16, 2023 4:07 AM in response to RoyalDanny80

Hey man!

Yes, we are all fake bots coming from android trying to win the andround vs. iOS war.

Lol, what a joke honestly.. with AI coming around the corner "fake accounts, fake texts" will be a very welcoming excuse for big companies huh

Really disappointed from Apple and customer service from your experience.

I have to do some more testing today/tomorrow after I changed one or two settings and if it's still happening, I am also forced to visit an apple store. I'll share experience then with you guys

Jul 16, 2023 4:19 AM in response to Mhmcv-70

Hmm okay, maybe it can also **** something up. But as you can see, I have the same problems without having VPN installed.

A friend of mine is using same phone (14 pro) and having no connectivity issues. So I assume not all 14s are affected.

Are you using 5G or LTE? Because my mobile data contract only allows LTE.


Offtopic but another thing:

When listening to a WhatsApp voice note, putting the mobile phone away so it goes into the locked screen and displays goes off / or wents darker, the voice note cracks from time to time.. And this problem my friend has indeed. It's not super worrying since this situation doesnt appear as often.

Maybe you know a solution by any chance?

Ive read online some stories with the same prob appearing with iPhone 12 and such.. seems like it has not been worked on totally..


Unfortunately I dont have apple care, but could buy it within the next 40-50 days since my phone is pretty new. Maybe will do so if I dont get enough help otherwise.

Oct 12, 2023 10:55 AM in response to amjadh95

Already done complete Reset of device checked Different networks Jio Airtel,Vodaphone on my iPhone 14 working fine on other devices same service provider.initially issue observed with SiM slot of iPhone but eSIM also having same issue network signals disappears.intermittent issue but now worst updated to latest iOS 17.0.3 worst experience with my first iPhone never buy it in near future.Also,customer supports team is worst too they are in fact criminals who abuse you by making outbound calls this I had an experience when I received my new device for that I raised a complaint too but they didn’t do anything

Dec 6, 2023 1:41 PM in response to amjadh95

I have the following issue on iPhone 14 Pro Max. I have 2 esims from the same provider. Sim 1 for phone calls only and sim 2 for data only. Mobile data is good but when I use voip apps like viber, fb messenger, WhatsApp etc the call quality drops down to such level that it is not possible to have conversation. I did a test and turned off my sim 1 that is set up for mobile calls only. When sim 1 is turned off voip calls from all apps working perfectly. As soon as I turn back on sim 1 the issue comes back immediately. I have contacted apple support and they told me I need to talk to the 3rd party app support of those voip apps that is completely ridiculous. Could you please explain me how to fix this issue?

Mar 9, 2024 1:17 PM in response to amjadh95

I have been experiencing similar problems with my iPhone 14. I have tried changing carriers and talked to a multitude of IT. I agree Apple products are more expensive than ever but worse quality ever. It seems that the Apple children spend too much time on development of new emojis and not enough on security and functionality. It may be time for something different.

Jul 4, 2024 7:49 AM in response to caortlong

What happened after you went to T mobile store?? Did they provide you any suggestion or anything because i am facing the same issue and carrier services and apple store people is not supportive. I still cannot get that whether it’s really a carrries issue or phone issue. If iphone cannot support the carrier services well than whats the point having expensive phone and getting worst service. Apple store people says fo upgrade the phone but what is the gurantee that we wont face this issue in upgraded version.

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iPhone 14 Mobile Data Not Working - Network Issues

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