File "Can't be Found" prompts after Ventura 13.1

Since updating to Ventura 13.1, at random times, when I double-click on a file to open it, I get a prompt that the file can't be found. If I click OK then double-click the file again, it opens as it should. It happens randomly to files of all types. I have never created aliases to any of these files and they are stored locally on a desktop folder. This has never happened before 13.1. Any ideas?


iMac 2020 3.6 GHz 10-Core Intel Core i9

AMD Radeon Pro 5700 XT 16 Gb


iMac

Posted on Dec 20, 2022 11:15 AM

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Question marked as Top-ranking reply

Posted on Dec 20, 2022 11:25 AM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


146 replies

Mar 27, 2023 9:43 AM in response to troyjack

For me this is happening on a new Mac that came with Ventura 13.2.1. If I move a folder to another location, none of the moved files within that folder can be opened. I have to cmd+z, make a new folder with the same name in the target location, and then move the files. After that they can be opened. The "file not found" error also occurs at random times when opening a file in the finder. In that case, double clicking the same file a second time will open it. This all occurs on the local disk. I wonder if this is a Finder bug or an APFS bug. I also wonder if file corruption is a possibility. I'll reiterate that this is a brand new Mac.


MBP 16.2 SG/12C CPU/38C GPU/64GB/4TB/KB-US

MacOS 13.2.1




Apr 2, 2023 3:14 PM in response to troyjack

Hi


So what's going on here? Stuff like iCloud cache the file off somewhere. File shares take a while to respond. The Finder has a timeout somewhere in it that simply isn't right when running on an M1 or M2 based Mac.


What should happen:


I ask for a file

Finder goes to look for it

iCloud or whatever heads off to say "got it"

Finder comes back after that reply and says "here it is"


What does happen:


I ask for a file

Finder goes to look for it (the first time)

iCloud or whatever goes off ...

Finder decides to kill the process ( = Timeout ) and reports "nope, not there"


In some cases the iCloud process. isn't fully killed and the next time you click, it's there.

In other (= most) cases the process is killed fast enough that it's not going to get there


Is that the full story? Of course not. It's about 95% of the story. You can copy / move the files just fine. They *are* in existence. Finder can get at them. It simply is a bug in the "let's open a file" code. It quits too soon.


Does any of that help anybody? Nope, not in any way at all. The *only* thing that will help is an Apple dev guy actually diving into this. The previous comment about opening a case with Apple *is* the only way to stop seeing this "fine stuff" ( I could use a different term ...... ).


Bob


Mar 4, 2023 6:52 AM in response to DERJUNG

Hmm interesting, good work on the solid recreation instructions.


Yes it did come back on number 3 of the 3 files I put in a new folder then renamed.


I hadn't had this problem since I originally posted but it looks like it still there.


However soon after it goes away, I really do wonder if its related to background indexing and when its caught up the problem is gone.


This is a new M2 Pro Mac mini by the way. Doesn't happen on my i7 iMac but that is stuck on Catalina hence the upgrade.

Mar 20, 2023 6:38 AM in response to rasheed212

As I have said before, for me, simply duplicating the file, delete the original, rename the copy if you need to, and that fixes the file for me. Of course, next time I try to open it, I *MIGHT* get the same error, but it does work over and over to do that. It's just a PITA.


Don't ya'll remember the one version Apple put out where you couldn't simply change a capital letter in a file name to a lowercase one?? That drove me nuts, but Apple fixed that one quickly. It's too bad this isn't fixed.


There's also another possible finder error that I see, specifically when using InDesign. When I go to save my files, one of the two, (APPLE or ADOBE) leaves a space between the file name and the extension, so I get file names like MyFile .eps instead of MyFile.eps


Weirdness.


Quite honestly, I'm not seeing a sigificant improvement in my network access times when saving files.


I still think that Apple is catering to Mom and Dad and not production minded people like me.

FWIT


David

Mar 27, 2023 10:54 AM in response to Original Gazza

Any above solution is not acceptable for me. Reopening Finder disconnects me from afp/smb shares, rebuilding cache, OnyX, First Aid over whole drive/AFPS container, etc... None of them works. It's back couple of minutes after.

The funny part is that this bug is in macOS since Monterey, Big Sur or even Catalina (2nd double click works). They just added alert window now.

I'm now downloading Ventura 13.3... Crossing fingers...

Apr 6, 2023 9:36 AM in response to IAmPeteetePAmI

I also am seeing the issue on Apple Silicon and have not seen it on Intel based Mac's. My *guess* (and it's only a guess) is that this is M1 / M2 chip related. Is it in the code conversion from Intel to Arm code? Is it in the threading on the chip? There's no way to know from this side of things.


It is related to "lag" in file sharing to some degree. It applies to iCloud just as much as any of the rest. It is not 100% clear that sharing *must* be involved. Pretty much everybody turns on iCloud for their files these days ...

Apr 6, 2023 10:50 AM in response to bobfromcarlisle

Definitely not M2 related. Happens consistently on my intel iMac. Also, no iCloud usage here, as my agency does not allow us to store files on clouds.


What's also strange, is that I've noticed that some posters here have the issue with files on their SMB servers. Here, we work on files locally, and back up to SMB, but the issue only happens when trying to open a local file. Never had any issue opening files on our SMB.

Apr 9, 2023 11:16 AM in response to troyjack

It's a Kernel problem on all Macs with any version of Ventura, like the above said, this has been there since Mojave but did not throw Kernel exceptions or an error window, and yes it should have been addressed back then, it's been a known problem. The update does not fix this and I can see bad addresses and kernel errors in console when this happens. Wonder what's taking them so long to fix it. I mean... it's kind of a huge issue for any OS to have.


Aso, turning off SIP won't help, it still happens. Doesn't matter where the file came from in my case, happens to anything I open other than an App, even unsigned apps don't have this issue. I believe this problem is also related to the preview app crashing when saving.

Apr 13, 2023 9:17 AM in response to jdwarren007

I updated to 13.3.1 this morning and the problem is still there.

I use InDesign files that have this problem. If I drag the file to the APP in the dock, it opens it up correctly.

Also if I duplicate the file the duplicate works.


also in 13.3.1 a new feature has been added... my icon for shortcuts to server connection are blank icons. They don't look like a folder anymore.

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File "Can't be Found" prompts after Ventura 13.1

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