Apple TV thumbnails of purchased shows are not showing up.

Hi True_Breed,

For help with thumbnails showing on your iPhone, test the steps below for a normal restart of your iPhone. Restart your iPhone

"How to restart your iPhone X, 11, 12, 13, or later

1. Press and hold either volume button and the side button until the power-off slider appears.
2. 
3. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
4. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."

If the issue continues, test loading the content on a different network. Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Cheers.

Hey everyone! I’ve been having this issue ever since the end of December (I am always up to date with IOS) what’s irritating is that it’s only with 1 movie out of a whole library! For me it’s Spider-Man No Way Home, a pretty new movie so there shouldn’t be any issues! What’s even more interesting is that on my Apple TV widget the thumbnail is there, and even on my actual Apple TV! But not my iPhone 12 Pro Max.. I actually have severe OCD so this is killing me

I am having the same issue since I upgraded my iPhone 13 and iPad Pro to the new IOS 16.2. I thought I was going crazy. I spent hours looking for answers and this is the first time I’m reading someone else is having the same issue. Seems like they are trying to phase out iTunes and move everything to Apple TV. I can still open every episode in iTunes I just don’t see a thumbnail like before, all it shows is a grey spot where a picture used to be. If anyone finds out how to clear this, kindly pass it on. Thank you

I tried the steps listed above, except for a full factory reset (I won't do that) and the issue persists. I tried deleting all the current TV show episodes and re-downloading them, but that didn't solve the problem.

I’m having the same problem on my kid’s iPad. I download the most recent update (16.3) and it did nothing to help. My kid has special needs and relies heavily on photos to choose things. His iPad plays a big part in his sensory needs, but now he refuses to use it which causes major meltdowns throughout the day. You’re literally stating the most basic answer here that I’m sure everyone has already tried before searching for help. Please help to provide a real fix to this ASAP!

Open the AppleTV app on your iPhone and use the search field instead of using your library for watching TV shows. It works just fine and you won’t be getting any headaches from speaking to an incompetent Apple Employee and wasting valuable time. Hope this helps.

Good morning, iTunes777. I tried your suggestion and used the Search function instead of Library. Yes, I do see the episode icons using this approach. The problem, well, for me anyway, is a bunch of programs not in my library show up. I don't like the clutter and I hope I am able to see the thumbnails in my library soon. However, thank you for taking the time to response to my post. Have a good day.

I just got back from the Genius Bar. The guy helping me has the same issue on his ipad. He says they are working on it. He thinks about 2% of the people have this issue. He said apple does not commit to fixing bugs on the community forums or even acknowledge them. But it sounds like they are working on it.

FWIW, I spent half an hour on the phone Jan. 29 with Apple engineers about this issue on my iPad gen 9 with OS 16.3. It appeared to be a Home Sharing problem, since my iPad with 16.3 would not connect to the server. I sent them screenshots of the greyed-out thumbnails on my iPad 6th gen with 16.2. I sent a follow up email to Apple after I updated my 6th gen iPad (as a test to see if the connectivity problem would follow) to 16.3, but have received no reply.

I am having this issue as well. Additionally, some movies (about 10 or so in my library) are not showing a thumbnail either. Apple Support also informed me that this was part of the issue they are working to address.

I purchased a brand new ipad mini 6 and didn't update to newest IOS- and when I downloaded my purchased TV shows the problem of NO thumbnail pictures for our 100+ episodes of Daniel Tiger, persisted :(

Apple please fix this. Special needs children need to see the thumbnails.

Good morning,

i receyved a new apple iPhone 14 for Christmas and I am having the same issue. I am disappointed in apple that they have not resolved this issue? There has to be a simple fix for this to restore the thumbnails. Will someone please look into this and correct this?

Thank you

Tricia

As per company policy, not only does Apple NOT read / get involved in their discussion boards, but they are also completely incompetent when it comes to resolving issues over the phone. Don’t buy Apple products and you will be one satisfied customer.

I gave up a long time ago on dealing with Apple and this forum. Not worth the efforts. This is a forum where Apple customers help each other with their products. You’re not going to get anything out of this forum from Apple or calling Apple either. You’ll just be losing time from your life that you’ll never get back. Trust me.