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Does anyone know why after the most recent iOS update my thumbnails for the episodes of the shows I’ve purchased through iTunes aren’t populating in the Apple TV app under the library tab?
iPhone 14 Pro
Hi True_Breed,
For help with thumbnails showing on your iPhone, test the steps below for a normal restart of your iPhone. Restart your iPhone
"How to restart your iPhone X, 11, 12, 13, or later
If the issue continues, test loading the content on a different network. Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Cheers.
iOS 16.4 fixed this for me!😃
I was experiencing this same issue on the Apple TV app on my iPhone. All of my purchased Westworld episodes were blank thumbnails
I just updated to iOS 16.4.
Fixed!!! 👏🏻👏🏻👏🏻👍🏻👍🏻👍🏻
All of the thumbnails are showing up perfectly now😃
I hope this works for everyone else.
I am now having the same missing thumbnail issue when I upgraded to iOS 16.2 from 15.7.3. I use a iPhone SE 2nd generation.
Another ios update and still not sorted 👎🏻
I’m having exactly the same issue since updating to 16.2 - doesn’t apply to the series thumbnail but to the individual episode thumbnails, and on my iPhone and iPad not the app on the TV itself
This is not helpful at all. It did nothing for the problem.
I’m having the same issue on my iPhone after the recent software update. What’s odd is the episode thumbnails show on my iPad but not iPhone. Both updated to 16.2. Very frustrating.
I visited the Genius Bar at my local Apple Store today. Turns out it is a software issue which Apple is aware of. They plan to send out a software update within the next week or so.
Thank you for the update!
That is a workaround but not as convenient. The problem is a defect that needs to be fixed.
There was a recent software update but it did not correct the problem with the thumbnails as of yet. Will there be another software update coming out soon?
That’s to be expected. Once you find and select what you want to watch, it’ll be there in the search bar the next time without all the clutter.
Mid February and I'm still having the same issue.
it’s such an eye sore 😭
I just applied the most recent 16.3.1 update to my iPhone SE (2020) but the thumbnail images are still missing.
same issue. over 100 episodes of TV shows on my disabled daughter's ipad, that she can't discern. it's causing a lot of distress for her and us :(
Apple TV thumbnails of purchased shows are not showing up.
