Apple TV thumbnails of purchased shows are not showing up.

iOS 16.4 fixed this for me!😃

I was experiencing this same issue on the Apple TV app on my iPhone. All of my purchased Westworld episodes were blank thumbnails

I just updated to iOS 16.4.

Fixed!!! 👏🏻👏🏻👏🏻👍🏻👍🏻👍🏻

All of the thumbnails are showing up perfectly now😃

I hope this works for everyone else.

Yes, updating to 16.4 fixed this issue for me too.

I visited the Genius Bar at my local Apple Store today. Turns out it is a software issue which Apple is aware of. They plan to send out a software update within the next week or so.

Open the AppleTV app on your iPhone and use the search field instead of using your library for watching TV shows. It works just fine and you won’t be getting any headaches from speaking to an incompetent Apple Employee and wasting valuable time. Hope this helps.

FWIW, I spent half an hour on the phone Jan. 29 with Apple engineers about this issue on my iPad gen 9 with OS 16.3. It appeared to be a Home Sharing problem, since my iPad with 16.3 would not connect to the server. I sent them screenshots of the greyed-out thumbnails on my iPad 6th gen with 16.2. I sent a follow up email to Apple after I updated my 6th gen iPad (as a test to see if the connectivity problem would follow) to 16.3, but have received no reply.

I am having this issue as well. Additionally, some movies (about 10 or so in my library) are not showing a thumbnail either. Apple Support also informed me that this was part of the issue they are working to address.

Thank you for the latest IOS software update as it corrected the missing thumbnails.

I just got back from the Genius Bar. The guy helping me has the same issue on his ipad. He says they are working on it. He thinks about 2% of the people have this issue. He said apple does not commit to fixing bugs on the community forums or even acknowledge them. But it sounds like they are working on it.

I am now having the same missing thumbnail issue when I upgraded to iOS 16.2 from 15.7.3. I use a iPhone SE 2nd generation.

That’s to be expected. Once you find and select what you want to watch, it’ll be there in the search bar the next time without all the clutter.

I am having the same issue since I upgraded my iPhone 13 and iPad Pro to the new IOS 16.2. I thought I was going crazy. I spent hours looking for answers and this is the first time I’m reading someone else is having the same issue. Seems like they are trying to phase out iTunes and move everything to Apple TV. I can still open every episode in iTunes I just don’t see a thumbnail like before, all it shows is a grey spot where a picture used to be. If anyone finds out how to clear this, kindly pass it on. Thank you

I tried the steps listed above, except for a full factory reset (I won't do that) and the issue persists. I tried deleting all the current TV show episodes and re-downloading them, but that didn't solve the problem.

I’m having the same problem on my kid’s iPad. I download the most recent update (16.3) and it did nothing to help. My kid has special needs and relies heavily on photos to choose things. His iPad plays a big part in his sensory needs, but now he refuses to use it which causes major meltdowns throughout the day. You’re literally stating the most basic answer here that I’m sure everyone has already tried before searching for help. Please help to provide a real fix to this ASAP!