The bottom part of my screen doesn’t work so I can’t press the update
Can you update my phone from here?
iPhone XR
Can you update my phone from here?
iPhone XR
Sorry no, that's not possible remotely.
If your iPhone has a touch screen problem you won't be able to perform important processes like update, backup, restore, etc.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Sorry no, that's not possible remotely.
If your iPhone has a touch screen problem you won't be able to perform important processes like update, backup, restore, etc.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Have you tried a forced restart?
This is done by:
If this doesn't work, post a reply here, preferably with a screenshot showing the problem.
Good luck!
The bottom part of my screen doesn’t work so I can’t press the update