The bottom part of my screen doesn’t work so I can’t press the update

Can you update my phone from here?

iPhone XR

Posted on Dec 28, 2022 4:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2022 4:36 AM

Sorry no, that's not possible remotely.

If your iPhone has a touch screen problem you won't be able to perform important processes like update, backup, restore, etc.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Top-ranking reply

Dec 28, 2022 4:36 AM in response to Diegito515

Sorry no, that's not possible remotely.

If your iPhone has a touch screen problem you won't be able to perform important processes like update, backup, restore, etc.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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The bottom part of my screen doesn’t work so I can’t press the update

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