The HDMI cable does not fit in the refurbished Apple TV - as if there are two pins impeding the cable to insert?

The HDMI cable does not fit in the newly purchased refurbished Apple TV - looks as if there are two pins impeding the cable to insert? What might I be missing?

Apple TV 4K, tvOS 16

Posted on Dec 28, 2022 3:21 PM

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3 replies

Rudegar

Level 10

183,386 points

Dec 28, 2022 3:54 PM in response to keya49

never heard about that before if it was me then I would try with another hdmi cable it has to support minimum version 1.2

Urquhart1244

Level 10

148,456 points

Dec 28, 2022 10:13 PM in response to keya49

The port on my Apple TV box looks different. All my HDMI devices have a port that looks different. I would suggest to contact the seller.

keya49 Author

Level 1

4 points

Dec 28, 2022 9:15 PM in response to Rudegar

Thanks for the suggestion, I've tried at least 3 diff HDMI cables that I have and all of them do not fit due to the two "pins"on the top of the opening indicated in the pic. I suppose I could check the remainder of the cables I have to see if they would fit.

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The HDMI cable does not fit in the refurbished Apple TV - as if there are two pins impeding the cable to insert?