Apple Music doesn’t work!
My Apple Music doesn’t work! But I am a member of Apple family and we have common subscription to music! What is the problem? Why I can’t use it? Thanks
iPhone 11, iOS 16
Question marked as
User profile for user:
AnnieL2
User level:
Community Specialist
Good day to you Veronika1994,
Here are some steps to take to help access shared content - If you can't find your family's shared content.
The article begins by having you check shared settings, to be sure the content/subscription is being shared. If all checks out there, let’s progress to section ‘If you still can't find shared content’ and sing out of your Apple ID for Media and Purchases, but not iCloud.
Sign out of Media & Purchases
Make sure that you sign in to all Apple services using the same Apple ID that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.
On your iPhone, iPad, or iPod touch
1. Go to Settings > [your name].
2. Tap Media & Purchases.
3. Tap Sign Out.
4. Tap Media & Purchases again.
5. Tap Not [your name]?, then sign in with the Apple ID that you use for Family Sharing.
Thanks.