Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release 

⏺ Learn more

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: S_Pajomi
S_Pajomi Author
User level: Level 1
4 points

touch id requires passcode

My iPhone SE always requires a passcode after 3 attempts with Touch ID.

This occurs even when I have been using my phone within the last few minutes

Touch ID is enabled with 4 fingerprints accepted (I've tried redoing the fingerprints with the same result).


This has always been the case since I first got my iPhone several months ago and my husband has the same problem with his iPhone.



Posted on Dec 30, 2022 7:06 PM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,770 points

Posted on Dec 31, 2022 12:33 AM

This is normal. You may please provide --> Product Feedback - Apple <-- here


Your device will require your passcode when you do the following:


  • Multiple Failed Attempts to Unlock using Face ID /Touch ID
  • Turn on or restart your device
  • Press the Home button or swipe up to unlock your device (you can change this)
  • Update your software
  • Erase your device
  • View or change passcode settings
  • Install iOS or iPadOS Configuration profiles
  • Called Emergency / SOS


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,770 points

Dec 31, 2022 12:33 AM in response to S_Pajomi

This is normal. You may please provide --> Product Feedback - Apple <-- here


Your device will require your passcode when you do the following:


  • Multiple Failed Attempts to Unlock using Face ID /Touch ID
  • Turn on or restart your device
  • Press the Home button or swipe up to unlock your device (you can change this)
  • Update your software
  • Erase your device
  • View or change passcode settings
  • Install iOS or iPadOS Configuration profiles
  • Called Emergency / SOS


Reply

touch id requires passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up