Problems with AirPods Pro 2 and iPhone XS Max

i have a problem with iphone xsmax and apple airpods pro 2 when i accept an incoming call airpods keeps disconnecting and connecting for 20 seconds and then switches the voice automatically to the phone then it comes back to the airpods and works normally and it happens literally every single call but outgoing calls works normally the problem only in incoming calls and only when i accept it while wearing the airpods and i’ve tried the airpods on 13 pro max and 11 pro max it works normally and tried airpods pro 1st generation on xsmax and it worked normally also so the problem is between xsmax and airpods pro second generation help me fix it

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iPhone XS Max, iOS 16

Posted on Jan 2, 2023 1:45 PM

Top-ranking reply

Yew_Tree

Level 1

12 points

Posted on Jan 24, 2023 4:45 AM

I suggest you return the AirPods.

Not the answer you want to hear but this is a common issue with XS phones (see link below) and AirPod Pro gen 2 and

There is no timeline for when/if this will be fixed.

One person in below thread said this has *not* been fixed with the iOS 16.3 update.

AirPods Pro 2nd gen no sound on call issue - Apple Community

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184 replies

Feb 20, 2024 12:24 AM in response to Naarules

I was asked by the icare guys to submit the iPhone XS for a service that is not under any apple care and will be charged for the same. Its very unfair that Apple releases new products that are not compatible with a not so old generation phones .

did anyone try factory reset on the iPhone xs ? did that work ?

Si-

Level 1

14 points

Jul 13, 2023 4:17 AM in response to hussien84

It is definitely worth checking apps with Bluetooth access. I do not have “tile” but I do have “nanoleaf”. Once I turned off Bluetooth access in the nanoleaf settings I received my first ever successful incoming call. Too early to say if it permanently fixes this issue with the iPhone XS Max and Air Pods Pro 2. I have tried all other steps including completely resetting both devices.

Jul 4, 2023 1:11 AM in response to hussien84

Poor form Apple.

A $400 product has a well-documented issue (see below) and you choose to ignore it?

Oct 19, 2023 10:02 AM in response to Coolhi10

iOS 17.0.3 AirPods Pro gen.2, 6A305 - Same here. Still is not fixed.

Apple Support did not help, they have no clue what to do.

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Problems with AirPods Pro 2 and iPhone XS Max