Problems with AirPods Pro 2 and iPhone XS Max

Its been 1.5 years since this airpods pro 2 released.. still apple cannot fix it.. what kind of problem is this actually????

After multiple call sessions with AppleCare agents, and verifying firmware, IOS updates, unpairing, re-pairing, rebooting, changing setting options, shutting off bluetooth on all my other apple devices within 50 feet of me, and irritating my friends by texting them to “call me, please,” to test after each of those changes… THIS is the only thing that has allowed me to accept a call on the AirPods pro 2 with my iPhone XS.

My biggest problem with this has more to do with the fact that none of the agents ever admitted that it is a known problem and that they don’t have a solution for it. They offered to send another pair, but I patiently explained that this has been an issue right out of the box… I can’t imagine it is a hardware problem. And sure enough, everyone’s posts here prove it.

All they needed to do was list these as “not compatible with iPhone XS” and I would have skipped the purchase and the headache. I can understand holding out on that warning for a few months while they worked to fix the issue via firmware updates. But more than a year after production/release and no fix? They should dignify customers with an honest answer when we call for service and warn new customers that they won’t work with an iPhone XS. Maybe I should have done more research before making this purchase, but like many Apple users, I had come to trust the products and service that came with that logo. Big mistake 😣

There is a workaround. Press volume up button (on phone) before answering the call and it will work

So many people have the same issue and Apple does nothing about it. I have an iPhone Xs Max ios 17.2, and brand new airpods pro 2 USB-C latest firmware for the airpods and the case. Today, I had a phone call with Apple Support for 50 min. No result.

I strongly believe it is an issue of the device (iPhone Xs models).

My only hope is that I am going to buy an newer iPhone soon and this issue will be solved.

One the other hand, I want this issue issue to be heard and fixed, if possible.

Here is the little hack that solved an issue for my IPhone XS Max and Air Pods Pro Gen 2

before answering the incoming call just press volume up or down. It will disable the ringtone and refresh the AirPods connection and when you will start the call there will be no problems with it.

This same issue applies between iPhone XS and AirPods Pro 2. I went into the Apple Store and after 3 hours of troubleshooting with the Genius Bar we ruled out any software or hardware issue with either device. Performing a factory reset doesn’t solve the issue. The AirPods Pro 2 work with other phones and the iPhone XS works with first generation AirPods Pro. There just seems to be a compatibility issue here that Apple hasn’t admitted to and for that reason they won’t refund the purchase or allow for an exchange of the AirPods to the older generation. So be wary before buying this generation of AirPods Pro if you have an iPhone XS.

Hi, I found a solution in the new **S version. First, go to Settings> Accessibility> Sound and Visual> Headphone Amenities (Turn on this setting and configure a custom sound setting for yourself)> Apply to and select Phone and Environments. Then turn off Bluetooth> AirPods Pro> In-ear detection. This way, you may experience the same problem 1-2 times at first, but then you can answer the call and make calls within 3 seconds. To answer calls, first wait for the call notification to come to the headset and answer it from the headset (press the force sensor). I hope our problem is solved, at least to some extent.

Come on guys! This issue will never get fixed! Let's stop having false hopes, it is a pity to waste our time on that. This is an absolute Apple mistake, which can only be fixed when we buy a newer iPhone. I have locked my AirPods until I get a new phone.

Same problem with my xs max my airpods pro 2nd generation did not work when receiving call for 12-15 seconds

and with aother device its work prefect. And with xs max airpods pro 1st generation is working good

its only problem with xs series and airpods pro 2nd generation

Have tried one more option hope you all will do too, report bug to developer applefeedback:// submit all details and make a video of incoming call to showcase issue

Bug Reporting - Apple Developer

worth trying might get attention and needed resolution if all report same bug

I have done

I submitted again to www.apple.com/feedback/ 

This time I asked for a refund on both my AirPods Pro 1 & 2 since their software update caused them not to work. I know I will not get it but you never get anything you do not ask for.

Dear all, this is a hardware/software issue (in iOS, AirPods firmware) between iPhone <> AirPods, and it's not related to any installed applications.

Suggestions like:

• please wipe your phone and try again
• please wipe your phone and restore data from backup

come from individuals who have no understanding of how Bluetooth works, and in no way do they contribute to solving the problem.

No app installed on your phone should cause connection issues with your AirPods.

The only correct actions to take are:

• potentially restart your phone
• disconnect the AirPods
• re-pair the AirPods

Nothing more. Everything else is a waste of your time.

There are a few steps you can try to troubleshoot the issue with your AirPods Pro 2 disconnecting and connecting during incoming calls on your iPhone XS Max:

1. Make sure that your AirPods are fully charged and that the charging case has enough power.
2. Restart your iPhone XS Max and try connecting your AirPods again.
3. Reset your AirPods by following these steps:

• Go to the Bluetooth settings on your iPhone XS Max.
• Tap the "i" icon next to your AirPods.
• Tap "Forget this Device."
• Hold the setup button on the back of the AirPods charging case for at least 15 seconds, until the status light starts flashing white.
• Go back to the Bluetooth settings and try connecting your AirPods again.

1. Make sure that you have the latest version of iOS installed on your iPhone XS Max. You can check for updates by going to Settings > General > Software Update.
2. If the issue persists, try using your AirPods with a different device to see if the problem is specific to your iPhone XS Max.

If none of these solutions work, it may be necessary to contact Apple Support for further assistance. They may be able to help you troubleshoot the issue and determine the cause of the problem.

Agree 100% they have made fool of us, knowing still they are selling it and mentioning it’s compatible with xs/xs max

I took my AirPods in to Apple Store for this issue. I did not realize the issue was related to my Xs. Regardless, they ran testing on my airpods and my airpods failed the “audio test” and after that they replaced the air pods (not the case).

The issue is not resolved. The same call syncing issue persists. @Apple - let’s make this right..