Problems with AirPods Pro 2 and iPhone XS Max

I understand that you are experiencing a specific issue with your iPhone XS Max and Apple AirPods Pro 2 during incoming calls. The problem appears to be related to the AirPods disconnecting and reconnecting for about 20 seconds when you accept an incoming call, and then automatically switching the call's audio between the phone and the AirPods. Outgoing calls seem to work fine, and the issue only occurs with the combination of the iPhone XS Max and the AirPods Pro 2.

Troubleshooting this issue may involve several steps to identify and resolve the problem. Here are some potential solutions:

1. Check for Software Updates:
2. Ensure that both your iPhone XS Max and your AirPods Pro 2 have the latest software updates installed. Apple frequently releases updates that address known issues and improve compatibility between devices. To check for updates on your iPhone, go to Settings > General > Software Update. For the AirPods, make sure they are connected to your iPhone, open the charging case near your iPhone, and follow any on-screen instructions for updating the firmware.
3. Reset AirPods Pro:
4. Try resetting your AirPods Pro to their factory settings. To do this, open the Settings app on your iPhone, go to Bluetooth, find your AirPods Pro in the list of devices, tap the "i" icon next to them, and select "Forget This Device." Then, place the AirPods Pro back into their charging case, close the lid, and wait a few seconds. Afterward, open the lid, press and hold the setup button on the back of the charging case until the status light flashes white, and then re-pair your AirPods with your iPhone.
5. Reset Network Settings:
6. Resetting your iPhone's network settings can sometimes resolve connectivity issues between devices. Go to Settings > General > Reset > Reset Network Settings. Keep in mind that this will erase saved Wi-Fi passwords, so you'll need to re-enter them after the reset.
7. Check for Interference:
8. Ensure there are no physical obstructions or electronic devices that may be causing interference between your iPhone and the AirPods Pro 2. Large metal objects or other electronic devices emitting signals can disrupt the Bluetooth connection.
9. Contact Apple Support:
10. If the issue persists after trying the above steps, it may be helpful to contact Apple Support directly. They can provide further troubleshooting assistance or guide you through additional solutions specific to your devices.

Remember that technology-related issues can sometimes be complex, and it's essential to rule out possible hardware or software defects. Apple Support will have access to more extensive troubleshooting resources and can help you find a resolution to the problem.

[Edited by Moderator]

Hey guys, i found a workaround for this issue

1. at your fresh connection between airpods and iphone (not answering any calls yet), and a call arrive from a 3rd party app eg whatsapp, just answer the call like you usually do
2. then when you want to hang up the call (this is the important part), either you hang up from the airpods stem or if you want it from screen, do not press red button from the apps itself, but press from the original ios call ui (go to recent apps, and you’ll see it at the right end). It works for me

i found this issue only affect the 3rd party apps, it works just fine for facetime and regular call

Try this and please post if this resolves the issue.

1. Go to settings
2. Go to Accessibility
3. Go to Touch
4. Go to Call Audio Routing
5. Select the Bluetooth Headset instead of the Automatic

Yes, same issue.

Latest firmware and iOS and still not fixed.

No fix so far......

Any news Apple?

Guys.. any update??

Nothing solved as yet

just spoke few days back

I keep calling apple every month

they say wait for update

all we can do is keep calling to keep case open and waiting

Agree 100% they have made fool of us, knowing still they are selling it and mentioning it’s compatible with xs/xs max

I have exactly the same problem with the AirPods Pro (2nd generation) and the iPhone XS Max device. By the other hand, when I’m listening music it’s radomdly cuts the sound, first from the left AirPods and and a few seconds the right one… Apple needs to fix it soon! It is serious! No any solution works yet!

Hi, thanks for posting this possible solution.

It has somewhat improved call answering for me—previously I could not successfully answer a call whatsoever—but still it's very slow to make the connection.

The exact same AirPods Pro 2 I've tested on iPhone SE and iPhone 13 Pro, and call answering works perfectly.

My iPhone XS they have never worked at all for call answering, and often "wig out" after the unsuccessful call, needing to be put back in the charging case for a minute to "reset" them before they'll connect to the phone again.

I took my AirPods in to Apple Store for this issue. I did not realize the issue was related to my Xs. Regardless, they ran testing on my airpods and my airpods failed the “audio test” and after that they replaced the air pods (not the case).

The issue is not resolved. The same call syncing issue persists. @Apple - let’s make this right..

I have had THE SAME exact problem. I went to the GENIUS bar twice now, one of which was 2 hour escapade. Nothing is fixed. I am on the latest software with a rebuilt phone from scratch in the Apple Store. This is just a huge that needs to be fixed, ASAP with the XS line. I have an XS Max.

Sorry, again I’m still having radomly disconnections with Apple Music (listening music with lossless and/or dolby atmos and with downloaded songs…). Anyway, now only works the incoming and outcoming calls… so I can say the problem finally are not those devices! My iOS version is: 16.3.1. Cheers and good luck guys!

This is a genuine issue and recommended troubleshoot mentioned by R4FTY does not work on iPhone XS. There is definitely a compatibility issue with AirPod Pro 2 and iPhone XS. Absolutely waste of money to purchase AirPods Pro 2 if one continues to use iPhone XS.

Gave up and got the iPhone 13 Pro. Issue resolved, not only that the audio quality is much higher than XS.

There may is some hardware limitation in XS series contributing this problem, I guess apple should stop falsely claiming that Air Pods 2 is compatible with iPhone XS.