Problems with AirPods Pro 2 and iPhone XS Max

Here is the little hack that solved an issue for my IPhone XS Max and Air Pods Pro Gen 2

before answering the incoming call just press volume up or down. It will disable the ringtone and refresh the AirPods connection and when you will start the call there will be no problems with it.

1) Forget this device

2) Reset Airpods pushing botton on the back (orange blinking)

3) Connect them again to iPhone XS

4) Torn off Automatic Ear Detection

Everything works fine except for one bug, during an incoming call, the ringtone is heard both in the headphones and in the phone speaker.

congrats everyone it is been solved in ios 16.5

There is a workaround. Press volume up button (on phone) before answering the call and it will work

Only update I got from apple engineering team is apple knows about the issue/bug/glitch and many people have same issue they have collected lots of data and working on a update and a fix, would receive same in form of firm/ios update, but when and which that can’t be promised or guaranteed, but will happen for sure and if nothing is solved apple comes out with role out program which takes care of out of warranty devises as well

so wait and watch is only thing we can do

as no refund or or compensation could be provided

I had iPhone XS Max and AirPods Pro working without any issues…

i lost them in Jan and bought a new

“AirPods Pro 2” pair

And now they are not working

like everybody here says, it is the same:

disconnecting, connecting, disconnecting, it brings me nuts!

Apple was so kind to give me brand new pair today as a substitute,

because they were bought only 2 weeks ago - eligible for change.

Lucky me??

NO!

SAME STUFF!!!

They have to admit, there is a problem, it’s iPhone XS Max, and AirPods Pro 2

Will have to contact them tomorrow

PS Wr tried all the stuff with support online - that is the discussed here.

Before sending me a new pair they tried REALLY HARD :-)

did it all many many many times,

nothing works, people.

Dear all, this is a hardware/software issue (in iOS, AirPods firmware) between iPhone <> AirPods, and it's not related to any installed applications.

Suggestions like:

• please wipe your phone and try again
• please wipe your phone and restore data from backup

come from individuals who have no understanding of how Bluetooth works, and in no way do they contribute to solving the problem.

No app installed on your phone should cause connection issues with your AirPods.

The only correct actions to take are:

• potentially restart your phone
• disconnect the AirPods
• re-pair the AirPods

Nothing more. Everything else is a waste of your time.

Same problem for me: APP2 with Lightning port with firmware 6B34 and iPhone Xs Max with iOS 17.2.

When answering a call there is always a 30 second delay before audio starts working in the Airpods.

So this problem have persisted since at least January? Not likely there will ever be a fix as the

Xs/Xs Max is so close to end of support. Pity Apple does not release a settings app for Android for the Airpods Pro as the earphones work perfectly on my old Nokia 7 Plus. But I still need to keep the iPhone for changing settings.

EVERYONE!!

Please go to this link and let them know about this problem.

www.apple.com/feedback/ 

The more people who do this the faster it will get fixed.

Thank you

Seems to be resolved on 5E133 firmware

Dear friend!

Forget about it... Save your energy for something good!

After the Pro 2 replacement from Apple didn't work out (read above) - I figured out there's some deep s**t going on here.

So I returned them my replacement AirPods 2, and got the money back.

Then - bought AirPods Pro, 2021. Same exactly like I lost before this trouble started with me.

Works like Swiss clock !!

This is the only way you can fix this, everyone!

Just drop your AirPods Pro 2 -> go & buy AirPods Pro 1 (well, if you can still make that Pro 2 return, of course...)

Apple won't make the move - they are not rolling out an update for all Apple users, just to fix a bug for such a small (for them) community of some troubled folks with XS or XS MAX...

Face it.

Live it through & Go on.

Peace to everyone.

I'm having the same issue (iPhone XS), as are dozens of people over on reddit. It seems to be specific to the XS series of iPhone, and afaik Apple has not released an update which addresses the issue. I'm currently updating to iOS 16.5, we'll see if that fixes the issue. The answer to this problem should not be to either ditch my $250 Airpods or to buy a newer phone.

FBC77 wrote:

Same issue with XS. I was told to get a newer iPhone. Does not make sense.

One way to get to use the AirPods is to switch call to phone then to speakerphone then to AirPods. Defeats the purpose of having AirPods in the first place.

Who gives such wise advice? Facepalm... But the switching takes about 30

seconds and is very inconvenient.

This is not a solution, Apple...

krmiarc238 With a respect, you have no idea what you’re talking about. Do you seriously think for one minute that a group of people who are having a constant issue with their AirPods disconnecting and reconnecting over and over again when receiving or making phone calls wouldn’t have tried the most basic of actions?

It’s apparent you haven’t read any of our histories regarding this issue.

Restarting, manually disconnecting and repairing our AirPods do not correct the issue.

I personally have been working with several Apple reps on this issue. Every possible fix has been tried, including replacing the iPhone. If the new iPhone is restored with the backup, the problem will persist in the same way & frequency. In my case as much 50% of calls will result in a Bluetooth disconnect.

so far, the only thing that has had any affect at all is to “Erase All Setting” which has reduced the cycle of constantly disconnecting & reconnecting with phone calls.

Please stay out of this conversation if you have nothing helpful to contribute.

Hey guys, i found a workaround for this issue

1. at your fresh connection between airpods and iphone (not answering any calls yet), and a call arrive from a 3rd party app eg whatsapp, just answer the call like you usually do
2. then when you want to hang up the call (this is the important part), either you hang up from the airpods stem or if you want it from screen, do not press red button from the apps itself, but press from the original ios call ui (go to recent apps, and you’ll see it at the right end). It works for me

i found this issue only affect the 3rd party apps, it works just fine for facetime and regular call