Problems with AirPods Pro 2 and iPhone XS Max

Very early days but this has worked for me so far. My Mac computers were set to receive FaceTime and more importantly calls from my iPhone. I disabled it from both the Macs FaceTime settings and on my iPhone settings. I then reset the AirPods Pro 2 and reconnected them to my iPhone. So far so good. I’ll keep you updated.

I suggest you return the AirPods.

Not the answer you want to hear but this is a common issue with XS phones (see link below) and AirPod Pro gen 2 and

There is no timeline for when/if this will be fixed.

One person in below thread said this has *not* been fixed with the iOS 16.3 update.

AirPods Pro 2nd gen no sound on call issue - Apple Community

Hi All, same here: XS Max, the update to just released 16.4 did not help, Airpods pro 2 on 5B58 (current).

Got in contact with Apple support via phone today and received confirmation that Apple techs are aware of this issue and following up on resolution. I was advised to check the firmware updates (either iOS or airpods), no timelines or any other details voiced. Anyway, sounds not so hopeless.

For now, as a temporary solution for myself I will answer the incoming calls on the phone (airpods in case) and then take them on, this way there is no significant delay.

posted this also in another similar thread https://discussions.apple.com/thread/254372387?answerId=258235250022&page=1

100Gen wrote:

https://discussions.apple.com/content/attachment/2cd3c300-c8c1-4ac4-8135-936b06d6b5b4

I have had this change done since the problem was first noticed.

This does not permanently fix things.

EVERYONE!!

Please go to this link and let them know about this problem.

www.apple.com/feedback/ 

The more people who do this the faster it will get fixed.

Thank you

I understand that you are experiencing a specific issue with your iPhone XS Max and Apple AirPods Pro 2 during incoming calls. The problem appears to be related to the AirPods disconnecting and reconnecting for about 20 seconds when you accept an incoming call, and then automatically switching the call's audio between the phone and the AirPods. Outgoing calls seem to work fine, and the issue only occurs with the combination of the iPhone XS Max and the AirPods Pro 2.

Troubleshooting this issue may involve several steps to identify and resolve the problem. Here are some potential solutions:

1. Check for Software Updates:
2. Ensure that both your iPhone XS Max and your AirPods Pro 2 have the latest software updates installed. Apple frequently releases updates that address known issues and improve compatibility between devices. To check for updates on your iPhone, go to Settings > General > Software Update. For the AirPods, make sure they are connected to your iPhone, open the charging case near your iPhone, and follow any on-screen instructions for updating the firmware.
3. Reset AirPods Pro:
4. Try resetting your AirPods Pro to their factory settings. To do this, open the Settings app on your iPhone, go to Bluetooth, find your AirPods Pro in the list of devices, tap the "i" icon next to them, and select "Forget This Device." Then, place the AirPods Pro back into their charging case, close the lid, and wait a few seconds. Afterward, open the lid, press and hold the setup button on the back of the charging case until the status light flashes white, and then re-pair your AirPods with your iPhone.
5. Reset Network Settings:
6. Resetting your iPhone's network settings can sometimes resolve connectivity issues between devices. Go to Settings > General > Reset > Reset Network Settings. Keep in mind that this will erase saved Wi-Fi passwords, so you'll need to re-enter them after the reset.
7. Check for Interference:
8. Ensure there are no physical obstructions or electronic devices that may be causing interference between your iPhone and the AirPods Pro 2. Large metal objects or other electronic devices emitting signals can disrupt the Bluetooth connection.
9. Contact Apple Support:
10. If the issue persists after trying the above steps, it may be helpful to contact Apple Support directly. They can provide further troubleshooting assistance or guide you through additional solutions specific to your devices.

Remember that technology-related issues can sometimes be complex, and it's essential to rule out possible hardware or software defects. Apple Support will have access to more extensive troubleshooting resources and can help you find a resolution to the problem.

[Edited by Moderator]

Hey guys, i found a workaround for this issue

1. at your fresh connection between airpods and iphone (not answering any calls yet), and a call arrive from a 3rd party app eg whatsapp, just answer the call like you usually do
2. then when you want to hang up the call (this is the important part), either you hang up from the airpods stem or if you want it from screen, do not press red button from the apps itself, but press from the original ios call ui (go to recent apps, and you’ll see it at the right end). It works for me

i found this issue only affect the 3rd party apps, it works just fine for facetime and regular call

Try this and please post if this resolves the issue.

1. Go to settings
2. Go to Accessibility
3. Go to Touch
4. Go to Call Audio Routing
5. Select the Bluetooth Headset instead of the Automatic

Yes, same issue.

Latest firmware and iOS and still not fixed.

No fix so far......

Any news Apple?

Guys.. any update??

Still no fix??

Nothing solved as yet

just spoke few days back

I keep calling apple every month

they say wait for update

all we can do is keep calling to keep case open and waiting

I have exactly the same problem with the AirPods Pro (2nd generation) and the iPhone XS Max device. By the other hand, when I’m listening music it’s radomdly cuts the sound, first from the left AirPods and and a few seconds the right one… Apple needs to fix it soon! It is serious! No any solution works yet!

Hi, thanks for posting this possible solution.

It has somewhat improved call answering for me—previously I could not successfully answer a call whatsoever—but still it's very slow to make the connection.

The exact same AirPods Pro 2 I've tested on iPhone SE and iPhone 13 Pro, and call answering works perfectly.

My iPhone XS they have never worked at all for call answering, and often "wig out" after the unsuccessful call, needing to be put back in the charging case for a minute to "reset" them before they'll connect to the phone again.