Problems with AirPods Pro 2 and iPhone XS Max

After you escalate the matter with apple support to software and developer team they ask you to send diagnostic logs for your phone and aripods with time stamps and video by duplicating issue , they request same from setting-privacy-analytic/improvement-advance diagnostic log(option will appear with apple support requesting from system) after initiating and duplicating issue you will be asked to send, it gets send automatically after clicking on send logs

Have tried one more option hope you all will do too, report bug to developer applefeedback:// submit all details and make a video of incoming call to showcase issue

Bug Reporting - Apple Developer

worth trying might get attention and needed resolution if all report same bug

I have done

After huge disappointment from apple

i want to ask who ever are facing issue with AirPods Pro 2 and iPhone XS/xs max

are any one or all using Apple Watch as well ?

if so, have you’ll tired unparing Watch and resting network setting and just Paring back AirPods and use just AirPods for a day and see if it solves the issue

I’m gonna try for a day and see if it works 🤞🏻

Same problem with my xs max my airpods pro 2nd generation did not work when receiving call for 12-15 seconds

and with aother device its work prefect. And with xs max airpods pro 1st generation is working good

its only problem with xs series and airpods pro 2nd generation

I took my AirPods in to Apple Store for this issue. I did not realize the issue was related to my Xs. Regardless, they ran testing on my airpods and my airpods failed the “audio test” and after that they replaced the air pods (not the case).

The issue is not resolved. The same call syncing issue persists. @Apple - let’s make this right..

This is a genuine issue and recommended troubleshoot mentioned by R4FTY does not work on iPhone XS. There is definitely a compatibility issue with AirPod Pro 2 and iPhone XS. Absolutely waste of money to purchase AirPods Pro 2 if one continues to use iPhone XS.

I haven’t done extensive testing since 16.5.1 but have had 3 successful calls while listening to music 2 times on soundcloud and once on Apple Music. Not sure that many variables have been accounted for but so far all good since the update. I also have 2nd Gen pros and an xs. Will update if I run into the problem again.

Got my AirPods back from services centre and same issue persist

apple bar again rest/restored iOS and didn’t back up anything set up new

still no improvement

lastly they said buy new iPhone

so have escalated issue with support to discuss with software/developer team and they will call back to install some software on my iPhone to checks its logs when face issues as hardware don’t have problems or defects

have shared them this link of discussions so they can acknowledge the issue

hoping for some productive outcome

The issue is escalate by me by calling support again and again, they are In process of consulting software/developer team

agent is assigned and I have mentioned post aswell and issue faces by many

so I request everyone to call support and mention this link and discussion and ask to escalate your case

if all cases are escalated then only solution might come

keep calling let them know we won’t sit quietly till get a resolution

After multiple call sessions with AppleCare agents, and verifying firmware, IOS updates, unpairing, re-pairing, rebooting, changing setting options, shutting off bluetooth on all my other apple devices within 50 feet of me, and irritating my friends by texting them to “call me, please,” to test after each of those changes… THIS is the only thing that has allowed me to accept a call on the AirPods pro 2 with my iPhone XS.

My biggest problem with this has more to do with the fact that none of the agents ever admitted that it is a known problem and that they don’t have a solution for it. They offered to send another pair, but I patiently explained that this has been an issue right out of the box… I can’t imagine it is a hardware problem. And sure enough, everyone’s posts here prove it.

All they needed to do was list these as “not compatible with iPhone XS” and I would have skipped the purchase and the headache. I can understand holding out on that warning for a few months while they worked to fix the issue via firmware updates. But more than a year after production/release and no fix? They should dignify customers with an honest answer when we call for service and warn new customers that they won’t work with an iPhone XS. Maybe I should have done more research before making this purchase, but like many Apple users, I had come to trust the products and service that came with that logo. Big mistake 😣

Anyway I recommend you to report about this common issue to the Apple “Feedback” site, so many people did it!

Indeed, a pity and a very uncommon (for Apple) pity!

I just posted my feedback on official Apple website with a link to this thread,

And will call to Support tomorrow to let them know.

Everybody who is reading :

Let Apple know!

• Go to Feedback

• call Support

• improvise!

Because Support - does not have any idea of the problem.

Really!

Just DO NOT KNOW!

They just followed the script &….provided me with new AirPods…!

So - no idea it’s a bug, and a huuuge one to say the least.

I tried this and it did not work. (Changing audio routing suggestion) Thanks for the attempt. Very frustrating. I have exactly the same issue. Works with iPhone 14 but not with 2 different iPhone X models. Very screwy. :(

guess im late to the party with all these complaints. Tryin to make this iphone xs last. Thanks Dave Ramsey.

@lathamtom989 Please keep such advice to yourself, as you are misleading people.

Apple Support will have access to more extensive troubleshooting resources and can help you find a resolution to the problem. https://clearpathpackaging.com/custom-pre-roll-boxes/

You are audacious directing people to a website unrelated to the topic. Hey People! Don't open the link lathamtom989

provided.

The issue is known to Apple, and the only solution is a software update for the headphones or iOS.

All advice like "disconnect," "reset," or "reconnect" is futile.

So Apple... where are you?

Same issue with XS. I was told to get a newer iPhone. Does not make sense.

One way to get to use the AirPods is to switch call to phone then to speakerphone then to AirPods. Defeats the purpose of having AirPods in the first place.