Problems with AirPods Pro 2 and iPhone XS Max

so far, the only thing that has had any affect at all is to “Erase All Setting” which has reduced the cycle of constantly disconnecting & reconnecting with phone calls. 

This does not make sense...

It must be clear answer, works or not. In most cases it does not work for People...

Camera works perfect, there are no reduced issues with Camera after "Erase All Settings"...

Hey Apple, are you there? What's the status of developing a fix?

same Issue with AirPods Pro 2 and xs

complained to Apple support and visited Genius Bar, issue unsolved, ios 17.0.3 AirPods 6A305

have requested escalation and they says to call back and will visit Genius Bar again, let see what can be done.

[Edited by Moderator]

They just check and returned same AirPods back

they tested everything from sounds to function to battery

all turned out to be working

so no hardware issue

now upto software and developer team to check for bug and errors

I am having the same issues since day 1 I have bought AirPods Pro 2. I am using IPhone XS. The issue I a facing is whenever I switch from media to receiving/ dialling calls AirPods Pro 2 will disconnect automatically. Worst part is I have been to the gallery few times to get resolved but the only thing they do is reset the settings which still doesn’t work. They have also changed the AirPods once but this doesn’t work. Apple is not releasing any update to fix this nor is accepting that the issue persists. Feels like I have wasted my money.

Today have submitted diagnostic n log with video to escalation team

request all to do same and search online on different fourm and group and support/petition to get together and complain/submit logs and data so it reached highest level with unity and get fast resolutions

You should give up. Apple knows of the problem, their priority is with buyers who will update their iPhones more often. There’s no legal action to take. Making pot legal in Mississippi is more likely than Apple paying attention to you. Upgrade your iPhone or go with other headphones. That’s it.

So many people have the same issue and Apple does nothing about it. I have an iPhone Xs Max ios 17.2, and brand new airpods pro 2 USB-C latest firmware for the airpods and the case. Today, I had a phone call with Apple Support for 50 min. No result.

I strongly believe it is an issue of the device (iPhone Xs models).

My only hope is that I am going to buy an newer iPhone soon and this issue will be solved.

One the other hand, I want this issue issue to be heard and fixed, if possible.

Exactly. They just shouldn’t write in appstore that iPhone xs max is compatible with airpods pro II and I would not buy them. Thats all. In my opinion its violation and apple should get financial penalty. In my case they were trying to convince me that I can still listen to music so all is ok 🤭 seriously. I said that one of the main function normally is also doing conversations. Finally they offered me some benefit in their shop and I agreed because I was planning to buy new iPhone anyway and knew that this problem will be irrelevant soon. So now I have iPhone 15 pro max and all is ok. I assume there will be no any fixing updates so don’t wait for that guys 🤷‍♂️

Exactly the same problem, money wasted, iphone xs, after the 16.3 update, the problem is not solved!!!!!!!!!! I checked on other models, everything works.

I have this problem since the AirPods Pro (2nd generation) release on: XS Max & iPhone 14 Pro Max… so you can imagine! Anyway, you can get a refund within the try period, frankly.

I have exactly the same problem with the AirPods Pro (2nd generation) and the iPhone XS Max device. By the other hand, when I’m listening music it’s radomdly cuts the sound, first from the left AirPods and and a few seconds the right one… Apple needs to fix it soon! It is serious! No any solution works yet!

Hi, thanks for posting this possible solution.

It has somewhat improved call answering for me—previously I could not successfully answer a call whatsoever—but still it's very slow to make the connection.

The exact same AirPods Pro 2 I've tested on iPhone SE and iPhone 13 Pro, and call answering works perfectly.

My iPhone XS they have never worked at all for call answering, and often "wig out" after the unsuccessful call, needing to be put back in the charging case for a minute to "reset" them before they'll connect to the phone again.

I have had THE SAME exact problem. I went to the GENIUS bar twice now, one of which was 2 hour escapade. Nothing is fixed. I am on the latest software with a rebuilt phone from scratch in the Apple Store. This is just a huge that needs to be fixed, ASAP with the XS line. I have an XS Max.

Sorry, again I’m still having radomly disconnections with Apple Music (listening music with lossless and/or dolby atmos and with downloaded songs…). Anyway, now only works the incoming and outcoming calls… so I can say the problem finally are not those devices! My iOS version is: 16.3.1. Cheers and good luck guys!

Gave up and got the iPhone 13 Pro. Issue resolved, not only that the audio quality is much higher than XS.

There may is some hardware limitation in XS series contributing this problem, I guess apple should stop falsely claiming that Air Pods 2 is compatible with iPhone XS.