Problems with AirPods Pro 2 and iPhone XS Max

They just check and returned same AirPods back

they tested everything from sounds to function to battery

all turned out to be working

so no hardware issue

now upto software and developer team to check for bug and errors

I am having the same issues since day 1 I have bought AirPods Pro 2. I am using IPhone XS. The issue I a facing is whenever I switch from media to receiving/ dialling calls AirPods Pro 2 will disconnect automatically. Worst part is I have been to the gallery few times to get resolved but the only thing they do is reset the settings which still doesn’t work. They have also changed the AirPods once but this doesn’t work. Apple is not releasing any update to fix this nor is accepting that the issue persists. Feels like I have wasted my money.

The issue is escalate by me by calling support again and again, they are In process of consulting software/developer team

agent is assigned and I have mentioned post aswell and issue faces by many

so I request everyone to call support and mention this link and discussion and ask to escalate your case

if all cases are escalated then only solution might come

keep calling let them know we won’t sit quietly till get a resolution

Today have submitted diagnostic n log with video to escalation team

request all to do same and search online on different fourm and group and support/petition to get together and complain/submit logs and data so it reached highest level with unity and get fast resolutions

After you escalate the matter with apple support to software and developer team they ask you to send diagnostic logs for your phone and aripods with time stamps and video by duplicating issue , they request same from setting-privacy-analytic/improvement-advance diagnostic log(option will appear with apple support requesting from system) after initiating and duplicating issue you will be asked to send, it gets send automatically after clicking on send logs

Have send them videos but after initiating logging sessions

its gets stuck in compressing logs after a day it says log send but Apple support not receiving any log

they asking to visit store and submit mobile and AirPods again to software testing and logs as they are not getting logs for analysis

but I don’t think Apple Store will help as they are not bothered

can any legal help be provided to us for this issue ? What can be done ?

You should give up. Apple knows of the problem, their priority is with buyers who will update their iPhones more often. There’s no legal action to take. Making pot legal in Mississippi is more likely than Apple paying attention to you. Upgrade your iPhone or go with other headphones. That’s it.

apple support wants some logs which are not getting attached

so visited store for 4th time

store says they uploded logs and diagnostics

support said doesn’t work that way

store don’t know what to do

support saying now wait for 2 weeks will try again

I’m tried and launching a compliant with consumer department

they take it forward with apple to reply with justification

After more then a month long follow ups with apple support and apple relationship team 

have got an only reply 

apple knows about issue 

working on in 

will solved in form of software/firmware update but which when not sure 

so only way to get money back

After huge disappointment from apple

i want to ask who ever are facing issue with AirPods Pro 2 and iPhone XS/xs max

are any one or all using Apple Watch as well ?

if so, have you’ll tired unparing Watch and resting network setting and just Paring back AirPods and use just AirPods for a day and see if it solves the issue

I’m gonna try for a day and see if it works 🤞🏻

Only update I got from apple engineering team is apple knows about the issue/bug/glitch and many people have same issue they have collected lots of data and working on a update and a fix, would receive same in form of firm/ios update, but when and which that can’t be promised or guaranteed, but will happen for sure and if nothing is solved apple comes out with role out program which takes care of out of warranty devises as well

so wait and watch is only thing we can do

as no refund or or compensation could be provided

Same for me where AirPods Pro 2nd gen with Usb-C and iPhone XS also have this disconnect / delayed connection issue on incoming calls. AirPods Pro do not have the disconnect issue on iPhone XS. On the iPhone 15 Pro Max, AirPods Pro 2nd gen can receive incoming calls and do not experience the bug. Pixel 4a 5G also does not seem to experience the bug lo. The connection status indicator in the control center doesn’t seem to reliably indicate the connextion status on the iPhone XS sometimes saying connected when not connected and vice versa.

Workaround to use volume up slider on headphone to refresh the Bluetooth connection prior to taking the call works sometimes.

A more reliable workaround for me seems to be to put the Gen 2 airpods in the charging case between each incoming call. It seems like the initial connection to the iPhone is working somewhat more reliably.

After the initial call, the ear buds give a disconnected sound and subsequent calls are buggy. After the first incoming call, the bluetooth connection seems to malfunction, so i put them in the penalty box (the case) for about 15-30 seconds to re-establish the initial connection only after i have picked up the call (kindof kludge.

Same problem for me: APP2 with Lightning port with firmware 6B34 and iPhone Xs Max with iOS 17.2.

When answering a call there is always a 30 second delay before audio starts working in the Airpods.

So this problem have persisted since at least January? Not likely there will ever be a fix as the

Xs/Xs Max is so close to end of support. Pity Apple does not release a settings app for Android for the Airpods Pro as the earphones work perfectly on my old Nokia 7 Plus. But I still need to keep the iPhone for changing settings.

Same issue for me - I was at the apple store today and they went through resetting my phone almost entirely - I'm returning my pair and buying the first generation pro pair again - never had these issues with the older ones.

Unfortunately, the issue has not been solved, and I strongly believe that they will not fix it, with the excuse that Xs line is old, and they no longer provide support for it. I have no hope, and I have already regretted buying them.