Problems with AirPods Pro 2 and iPhone XS Max

I am using iPhone Xs Max (MT622LL/A) with iOS 16.4.1 with iPod Pro 2 (A2698) Firmware 5E133. The first time it worked flawlessly. After that it did not. It improved from a delay of 30 seconds or more to a delay of around 10 seconds. If you cannot fix this, you should offer a refund of my iPods? I have 2 (iPod Pro #1 & #2) sets that neither work.

I submitted again to www.apple.com/feedback/ 

This time I asked for a refund on both my AirPods Pro 1 & 2 since their software update caused them not to work. I know I will not get it but you never get anything you do not ask for.

Thank you. Wow! It’s more than a half of the year . But maybe I’ll wait until September wen new iPhone comes out, then i update my phone. But it so sad that i have perfect product which a lot great features but I can't enjoy it to the fullest 😔

i have a problem with my airpods pro gen2, in my iphone 8+ it has a slight delay, i noticed this when playing shooting games and the gun shots was off, anyone has the same problem?? i already tried to forget the device and pair it didn’t work

Hmm. What is your testing method? If I have one Airpods or two in my ears and I'm listening to music e.g. and afterwards someone is calling me, I can't here anything and the mic isn't working...

The first two times after the update it worked for me and afterwards not anymore.

100Gen wrote:

https://discussions.apple.com/content/attachment/2cd3c300-c8c1-4ac4-8135-936b06d6b5b4

I have had this change done since the problem was first noticed.

This does not permanently fix things.

Some change has been done in the late weeks of may or early weeks of June. I used to be able to dial out on the AirPods without a problem. Now it connects on the side I am dialing to but does not allow me to hear them or talk to them. Even when I just try to disconnect them, the iPhone stays connected to the AirPods even when they are in their case. This prevents me from using the phone in anyway. I usually have to wait a minute or two before the iPhone reverts back to a normal state and I can use the microphone and speaker built into the phone. So it is just getting worse. This tells me they actually do not have any clue what the actual problem is or they would have this fixed by now. It has been 6+ months.

I have the same problem. I have an iPhone XS and AirPods Pro (2nd generation) that are useless.

A visit to the Apple service center didn't help at all! The employees say that there's no possibility to fix this issue.

The consultants keep repeating that the problem will be resolved with the next iOS update.

We all know that's nonsense!!!

Does Apple have any intention to solve this problem?

Hi @stelios275

I have gone through every path: contacting Apple Support, visiting iSpot, and all of it was a waste of time. There is currently no solution for this issue. Apple is aware of the problem but does not publicly disclose it or provide a potential date for a fix. Sooooo....... shame!

So now the AirPods Pro 2 disconnect without warning and hang up a call. Up until recently, I would use them after I started a call with someone. Now they are 100% useless. So after all this time they have officially become as useful as a rock. What would Steve Jobs say to this? I am actually amazed they do not seem to care about their customers anymore. I am currently a 100% Apple environment, but I may have to rethink this. I think the way they are handling an understandable software glitch is showing how the company has changed in recent years. Buying another iPhone is just kicking the can down the road for when this issues happens with the next version. Very disappointing to actually have proof how much you mean to the company you spend your money with.

I’m using AirPods Pro 2nd gen I have facing same issue. While receiving the calls disconnected automatically and reconnecting again after 20 to 30s. It’s only problem with iPhone XS , XS max. See Apple team if you are not fixing the issue then why your mentioned compatibility list in AirPods pro 2nd gen page. There you have clearly mentioned AirPods Pro 2nd gen compatible with iPhone XS Max but, why we have facing connectivity issue. We need solutions for this issue or else just take back the products and refund the money that’s it. Customers not a fools okay. We are believing the Apple products and your promise but, you guys are not following for promised words. Apple products cost is very high but, we believe it’s good products but now money wasted. My salary is very low then also I bought your product but, now I’m facing the issues. See clearly tell us what’s the solution for this issue. We need justice for this issue.

I already tried that you said above and can’t solve the problem. I went to apple support center but can’t also solved the problem and just they feedback next software update can solve. Software update launch again and again but problem still have.

Apple are doing nothing regarding this problem. I’ll facing this problem since one year and they are doing nothing. Company like Apple doing nothing. Apple is shameless company. This problem is worldwide but Company is not accepting

Have send them videos but after initiating logging sessions

its gets stuck in compressing logs after a day it says log send but Apple support not receiving any log

they asking to visit store and submit mobile and AirPods again to software testing and logs as they are not getting logs for analysis

but I don’t think Apple Store will help as they are not bothered

can any legal help be provided to us for this issue ? What can be done ?

apple support wants some logs which are not getting attached

so visited store for 4th time

store says they uploded logs and diagnostics

support said doesn’t work that way

store don’t know what to do

support saying now wait for 2 weeks will try again

I’m tried and launching a compliant with consumer department

they take it forward with apple to reply with justification