Apple TV is pixelated

My Apple TV is also pixelating. I am not sure for how long since I have not watched Apply tv for 6 months or more and am just now trying to watch Ted Lasso but cannot. Has Apple responded to this issue at all?

Apple support said there’s a lot of complaints about this with SONY TVs but couldn’t explain why.

We turned on to play in SD only- this worked for 90% of pixelation. He then recommended I connect my internet by Ethernet cable instead of Wifi, which I did… this solved the pixelation problem in SD but the pixelation in HD 4K remains unchanged. So this is a solution for SD viewing only….

The Apple TV interface and trailers work perfectly in SD and 4K. I don’t have issues with any other streaming app, like most people.

justtryingtowatchamo… Said:

“Talking to a a vacuum it would seem - meanwhile we are all paying for a service that we cannot use, come on Apple - this is meant to be a support community - with NO SUPPORT - can you respond please ?

Reply“

———-

Thanks for the photo.

See if this solution works: Apple TV app pixelated on Sony Bravia Android Tv - Apple Community

Screenshot:

Wtipjr Said:

“Apple TV is pixelated: I uninstalled the app and re-installed, but it did not help. Then I went into settings and changed the video setting to SD only. It worked and the picture still looks good.“

———-

👍 Thanks for spreading the word on your solution. It will help many for certain.

Same TV streams Netflix and Prime with no problem. What's going on? Please post something in reply to the question.

I also want (and think we all deserve) a reply to this question - about to cancel subscription otherwise - paying for nothing at the moment . No problems with any of the other streaming services we subscribe to??? why Apple?

Talking to a a vacuum it would seem - meanwhile we are all paying for a service that we cannot use, come on Apple - this is meant to be a support community - with NO SUPPORT - can you respond please ?

I changed the setting fro HD to SD and that helped a lot BUT it still pixelates occasionally on SD. My internet provider said that it’s a broad cast issue not an interned issue. I’m going to cancel Apple after the series I’m watching is over. It’s not worth paying for lousy reception

Apple jumped their subscription rate to over $10.00 a month and made the service useless. I am done I can watch nothing and they charge more.

I took the advice from someone in this discussion & updated my Sony Bravia tv’s software. This happened overnight & this morning after I restarted my tv-my Apple TV app worked! No problems anymore.

Even though I had checked “update automatically “ I still had updates to load. Whatever it was, it worked.

Hope your fix is this easy.

Change video settings to SD only

I uninstalled the app and re-installed, but it did not help. Then I went into settings and changed the video setting to SD only. It worked and the picture still looks good.

Beth1396 Said:

"Apple TV is pixelated: Using the Apple TV app on my smart tv and every time we use it, it’s pixelated the entire time. Yea we’ve tried everything from restarting to deleting. Paying for it so kinda ****** it’s not working. Hasn’t worked since we got it."

-------

Streaming and 4k:

Is your TV intended for streaming? If not, then it may just not work, being some movies are 4K. So, research the model number, seeing if it will work with a streaming device (which is what an Apple TV is).

Just restarted my Apple TV channel. It’s pixelating the whole time. Jumping, pausing and blurry