cannot reset security questions

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6 points

cannot reset security questions

The time I created my account, there was no concept of security questions.

I am trying using this appleid after a long time.

So I thoughts lets change the security questions since the ones asked to me at login are not working at all, I infact never set those since my account inception.

To my surprise, during the reset of security questions, I get this message on the page.

"Cannot reset security questions

We do not have sufficient information to reset your security questions."

Now apple support is not helpful at all here.

iPad Pro, 12.9-inch, 6th Gen, Cell mmW

Posted on Jan 3, 2023 2:48 PM

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Answer 1

Sean_B1

Community Specialist

Jan 4, 2023 4:29 PM in response to brij007

Hello brij007,

We would like to see how we can help you with your Apple ID. Check out the steps in this link to set up two-factor authentication, as this would be the best way forward: Two-factor authentication for Apple ID

"Turn on two-factor authentication for your Apple ID

If you're not using two-factor authentication for your Apple ID, you can turn it on right on your device or on the web:

On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Tap Turn On Two-Factor Authentication. Then tap Continue and follow the onscreen instructions.
On your Mac: Choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security. Next to Two-Factor Authentication, click Turn On and follow the onscreen instructions.
On the web: Go to appleid.apple.com and sign in with your Apple ID. Answer your security questions, then tap Continue. Tap Continue when you see a prompt to upgrade account security. Then tap Upgrade Account Security and follow the onscreen instructions."

Cheers!

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