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This message has not been downloaded from the server

I get the To/From info and the subject line but that is all on most emails. A few emails come in like normal but many do not. I get no body, just the This messages has not been downloaded from the server". It will eventually show up on the phone (sometime hours later) but then other new email comes in with the same problem. All emails are fine out on Mediacom's website.

I've tried changing push/fetch issues as an article recommends. I've shut off the Privacy as an Apple person recommends. I've checked and both phone and the mail app are up to date. Closing the app and opening it back up does not bring the mail in. Rebooting the phone does not bring the mail in. This probably started about a month ago. In searching for answers, I see this type of problem has been going on for years and is usually fixed by an IOS update. I'm guessing the last update is what caused the problem. When will there be a fix? It is extremely annoying to have to wait hours to see the rest of the email. One thing I did notice, is if I hit reply/reply all then the body of the email automatically shows up in the reply but if I close the draft out, then I still have the This message has not been downloaded by the server.

PS: your choice of topics do NOT include MAIL as a topic. The scroll bar under the ios applications does not scroll to anything else.

iPhone 11

Posted on Jan 4, 2023 3:06 PM

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Question marked as Best reply

Posted on Jan 7, 2023 10:00 AM

Hi CBorJB,


Thanks for posting in Apple Support Communities.


We understand that your mail is not fully loading content until hours later. Make sure that your iPhone has available storage in Settings > General > iPhone Storage. Back up iPhone and remove content that does not have to be readily available on iPhone.


How to check the storage on your iPhone and iPad


Try connecting to Wi-Fi or cellular to see whether this is related to your network.


If this behavior continues, contact Apple Support to investigate.


Contact Apple Support


Regards.


1 reply
Question marked as Best reply

Jan 7, 2023 10:00 AM in response to CBorJB

Hi CBorJB,


Thanks for posting in Apple Support Communities.


We understand that your mail is not fully loading content until hours later. Make sure that your iPhone has available storage in Settings > General > iPhone Storage. Back up iPhone and remove content that does not have to be readily available on iPhone.


How to check the storage on your iPhone and iPad


Try connecting to Wi-Fi or cellular to see whether this is related to your network.


If this behavior continues, contact Apple Support to investigate.


Contact Apple Support


Regards.


This message has not been downloaded from the server

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