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a device deletes my screenshots from icloud without me doing anything

I make a screenshot on my MacBook. This then goes to my screenshot folder, in iCloud. But it disappears in a few seconds. If I am quick enough and open the screenshot, I get the following window:

I am completely baffled by this message. What is happening here?

MacBook Air 13″, macOS 12.6

Posted on Jan 5, 2023 4:22 AM

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Question marked as Top-ranking reply

Posted on Jan 8, 2023 9:29 AM

Hi wabbak,


Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.


Take care.

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4 replies

Jan 7, 2023 1:57 PM in response to wabbak

Hello wabbak,


Welcome to Apple Support Communities. This is issue may be caused by low internal storage on the Mac. You can find the steps to check and manage storage using the Apple Support article: Free up storage space on your Mac

Find out how much storage space is available
Your Mac can show you how much storage space is being used by various categories of files, and how much space is available for additional files. As you take the steps in this article to free up storage space, this storage information updates automatically. 
macOS Ventura or later: Choose Apple menu  > System Settings, click General in the sidebar, then click Storage on the right.
Earlier versions of macOS: Choose Apple menu  > About This Mac, then click Storage.
Optimize storage space
Your Mac can optimize storage by using iCloud to automatically make more storage space available when needed.* Let your Mac free up storage space for you. You can also use built-in utilities to quickly find and delete files, apps, books, movies, and other items that are taking up space, then delete items you no longer need.
macOS Ventura or later: Learn how to optimize storage space
Earlier versions of macOS: Learn how to optimize storage space

Another thought, as the message says "Do you want to delete the document "Screenshot 2023-01-05 at 12.01.48" which was removed from iCloud on another device?", do you have other devices which use your Apple ID? If so, could someone be deleting the photo from that other device? With iCloud Photos a photo removed from one device is removed from all devices, including iCloud.


Let us know if this helps you.


Cheers!

a device deletes my screenshots from icloud without me doing anything

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