Scheduled Maintenance on July 16th

The Apple Support Community ‘Search’ functionality will temporarily be unavailable July 16th, 1:00am – 3:00am PDT. Thank you for your patience as we work behind the scenes to improve the community.

Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Encryption Credentials has Expired for Printer

I updated to Ventura 13.1 and now my printer will not print. I get the message "encryption credentials has expired." I have removed the printed, sent it from the Library to the trash, emptied the trash, shut down, and shut down the computer/printer. When I return to add the printer back I still get the same message. I'm sure I'm missing a step somewhere but I've been working on it for two hours and now I just need help.


Posted on Jan 5, 2023 5:20 AM

Reply
Question marked as Best reply

Posted on Jan 5, 2023 8:59 AM

encryption credentials have expired messa… - Apple Community


Try choosing AirPrint instead of Secure AirPrint when adding the printer: in AddPrinter, hold the Option key down while selecting the printer - that should show both AirPrint and Secure AirPrint in the Use menu.

12 replies

Apr 8, 2023 9:41 AM in response to Pastelon

Go to System Preferences, click on Printers and Scanners, Highlight the printer with the encryption error, click the + icon (mine is on the bottom left of the pop-up), in the new pop-up window hold the option key and select the printer, a new section in that window should appear. On the "Use:" line switch from Secure AirPrint to AirPrint, and then click "Add". It should work. Good luck.

Jan 5, 2023 6:34 AM in response to Pastelon

Pastelon wrote:

I updated to Ventura 13.1 and now my printer will not print. I get the message "encryption credentials has expired." I have removed the printed, sent it from the Library to the trash, emptied the trash, shut down, and shut down the computer/printer. When I return to add the printer back I still get the same message. I'm sure I'm missing a step somewhere but I've been working on it for two hours and now I just need help.



Removed and re added the printer>AirPrint



ref:

Encryption credentials expired - Apple Community


ref:

Solve printing problems on Mac

Solve printing problems on Mac - Apple Support




post back your success or failure




Feb 15, 2023 11:49 AM in response to John Blanchard1

I used the steps you outlined. When I held down the option key and selected the printer, it showed "secure AirPrint" along with the printer's name. After installation, I chose the printer, and the word "secure" was no longer in the name, and it reported encryption credentials had expired for the printer.


I'm attempting to connect a Ricoh MP C3503 printer which worked fine before the Ventura 13.2 upgrade.

Encryption Credentials has Expired for Printer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.