You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When I try to sync iTunes from PC to iPhone or iPod most of the songs are greyed out on both devices. The songs appear and play correctly on the PC, but not the devices. Is there a fix or can I simply remove iTunes from my devices and then reinstall?
On the phone, or in iTunes? Assuming iTunes make sure that you are running the latest drivers for your hardware. Failing that you might want to revert to the last build of iTunes that worked correctly for you. See the bottom of Troubleshooting issues with iTunes for Windows updates - Apple Community for download links.
tt2
On the phone, or in iTunes? Assuming iTunes make sure that you are running the latest drivers for your hardware. Failing that you might want to revert to the last build of iTunes that worked correctly for you. See the bottom of Troubleshooting issues with iTunes for Windows updates - Apple Community for download links.
tt2
Try iTunes > Preferences > Devices > Reset Sync History and then try syncing once more.
If that hasn't helped try signing out of the iTunes Store on the device and then try again.
Otherwise see this post on erratic syncing.
tt2
Thank you. The first two suggestions did not work, but the link to "erratic syncing". I backed up my iPhone to my computer, Reset my iPhone, and then Restored iPhone from backup. Syncing is now working correctly. Now, another issue: my iTunes videos will play the music but the video is blacked out.
In iTunes, meaning on the computer. Videos work on the iPhone, iPod. Not the computer. This has been going on for at least a year. So, I don't think I can find/get to the last build of Itunes. I will try the link you suggested. And thank you for your respond. I will let you and the community know what happens.
RagyNoswar wrote:
Regarding videos not playing on PC, if I click on Music Videos under Library, the video plays correctly. But the video will not play when iTunes selects the video; I get audio only.
That might be intentional, allowing you to view a music video, but also allowing it to play audio only in a playlist, for example. What build of iTunes is it?
tt2
Regarding videos not playing on PC, if I click on Music Videos under Library, the video plays correctly. But the video will not play when iTunes selects the video; I get audio only.
iTunes corrupted
