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Exactly same issue on the following discussion:
AirPods Pro 2. Gen imbalance problem - Apple Community
Sounds shifts to left. Especially basses or instrumental sounds. Changing balance to the right doesn't fixed the problem, it's shifting to left again. Firmware is 5B58. Does anyone suffers from the same problem with latest firmware?
Hello igus5,
Have you tried resetting your AirPods? Sometimes, that can help with audio issues of this type. Follow the steps here: How to reset your AirPods and AirPods Pro.
If your AirPods appear there as connected, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
If your AirPods don't appear there, continue to the next step.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID."
If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your device, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
Thank you for participating in the Apple Support Communities and have a wonderful day.
Hello igus5,
Have you tried resetting your AirPods? Sometimes, that can help with audio issues of this type. Follow the steps here: How to reset your AirPods and AirPods Pro.
If your AirPods appear there as connected, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
If your AirPods don't appear there, continue to the next step.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID."
If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your device, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
Thank you for participating in the Apple Support Communities and have a wonderful day.
Hi Justin
Apple support re-directed me to another service provider. After inspection, they gave me new pairs (but case unchanged) but still I'm experiencing the same problem. Probably the problem is totally related with the software. I believe the phone create a sound profile and this profile can't be deleted (the profile probably saved either on icloud or airpods case because problem continues on ipad and mac, too). Therefore no matter which airpods pair is connected, the phone tries to give same sound profile. I could try to take refund but I guess amazon won't do that since 3 months passed after the purchase and pairs are replaced. This is a very problematic product.
Hi Gena,
Thanks for your answer. I reached to the Apple Support 5 weeks ago and they suggested the same steps which didn't worked for me. Then, Apple support directed me to an authorized service in my city. After 10 days of inspection they said no problem was found and gave the airpods. However, same problems still occurs and I think it gave some minor damage to my left ear because left pair gives more sound even in zoom or phone calls. I believe this problem is specific to some airpods batches.
As you can see in the images even I slide the balance of the airpods to the right, left pair consumes more power and as I experienced airpods give more sound to the left regardless of the sound balance.
Apple Turkey couldn't provide a good solution (All I wanted to fix the device or replace it with a pair from newly produced batches). I'm not a sound expert but if I couldn't find a proper solution I would try to find a proper place to measure sound intensity of these airpods and go to a doctor for ear examination to prove the fault of the device.
(Note: I'm experiencing the problem on Ipad and mac air m1, too)
I also added some forum links that includes the comments of people experiencing the same problem:
https://www.reddit.com/r/airpods/comments/xo9hkr/audio_having_a_sliding_effect_on_app2/
https://www.reddit.com/r/AirpodsPro/comments/xnbipe/airpods_pro_2_one_louder_than_the_other_i_tried/
This problematic product cost me a lot both in terms of time and money. Due to inflation in my country alternative product prices increased almost %80 in 2 months. Now, I'm stuck with it and neither can get refund nor afford an alternative product.
Hello igus5,
Welcome to Apple Support Communities!
We want to do our best to help.
Since you've already worked with Apple Support and your local Apple Authorized Service Provider, we suggest reaching back out to Apple Support directly to let them know the issue remains after inspection.
Please use this link to reach back out to an Apple Support Advisor for further assistance: Get Support
We hope this helps further isolate and resolve the issue.
Cheers!
Airpods pro 2 imbalance problem
